Room & Board Tracking Order Status

I have two beautiful shelves with doors and a tv console made of maple. They are absolutely beautiful. The quality is exceptional. There was a missing bracket. The delivery man ordered it for us. Shipped in a couple of days. Customer service called to check on us.

Bought a Room and Board Ian couch in 2017. By 2019 the fabric was wrinkled and the cushions in an uncomfortable state. Room and Board did replace the couch sometime after that. The back fabric is wrinkled again - despite my smoothing it out daily. In 2022, I paid to replace the cushions and already they’re not in great shape. I even flip the cushions the first of every month. Now when we sit the couch sometimes creeks. My husband is 78 and I’m 76. Neither one of us is overweight and of average stature. I’ve seen way older couches from them in great shape. Don’t know what the issue is with this one. This was a big expenditure for us that ended up being disappointing.

It was a pleasure working with Doug Truesdale, a Design Associate at the Room & Board showroom in Palm Springs. He was knowledgeable, organized, helpful and so kind in assisting me with finalizing furniture, fabrics & accessory selections for one of my clients. We scheduled 3 separate meetings within a couple of months and each time I arrived at the showroom, Doug was ready to work. Thank you!!!!

Amazing service helping repair a damaged bed frame during a move. They sent someone out to make the repair for free. Above and beyond

Ordered some dining chairs from them. Very high quality, beautiful, and made in the USA (big win for me)! Their customer service team has been excellent, we received the chairs in a very timely manner. The delivery team was also outstanding - so professional and just super friendly and nice to speak with. I will definitely be ordering from them again!