Rings & Things Tracking Order Status

I have been a customer for well over a decade and bought many items and have spent thousands of dollars with this company. Recently I tried to get on the website and found I was blocked and that R & T had even blocked my email so I could not ask why I was blocked. I was very surprised. The only thing I can thing of is that I complained earlier in the year about magnetic clasps that simply did not stay on. They were on clearance and R & T gave me a credit for the approximate $47 (which I spent). Perhaps they blocked me for complaining about one bad item out of the many, many I have purchased. I called 2 or 3 times to ask for an explanation; they never returned my call. I had a friend send an email from her acccount (so it would not be blocked) asking for an explanation; I have not gotten any response. They have not had the courtesy to explain why they blocked my account and have never given me any explanation. i did absolutely nothing wrong. What a horrible way to treat a good customer.

In April I bought some stringing wire and the shipping was only $3.39!!! I thought wow, in the future I can afford to buy a lot of beads and supplies because the shipping is so low. So in June I was going to order a bunch of beads but I saw the shipping is $8.65!!! That is a big jump in 2 months. I expected it to go up a little over time but is over $5 in a short amount of time. I'm willing to pay $5 for shipping as all I order are usually crystals and other very lightweight items. The shipping would cost more than the beads I want to order. I found the same beads on Etsy and they only charged me $4.31. I love this store, but please lower your shipping charge.

I bought a bunch of bails for making pendants and they were a fair price for the brand name (TierraCast) and they arrived quickly. Except 1 item was on backorder, I never received it when my order came. I didn't pay for the item that was on backorder. I didn't initially notice that the item was out of stock in the first place. They sent me an email saying that because the total value of the item was under $10 USD they didn't want to send it out and I had to ask for them to send it. I paid $30 CAD to receive an item that was under $10 USD and shipping. I'm not saying that I wanted the item free, but an item under $10 USD shouldn't come out to that much for shipping. I know that CAD is worth less than USD but $30 CAD is a lot. I payed using PayPal and PayPal automatically converts your Canadian money to American that's why I'm using both currencies in my review.

I had several unusable beads in a tube and some clasps that were on sale that weren't that quality. One or two beads are the usual ( there shouldn't be any, as much as this stuff costs) and I'm sure customers would appreciate notes or comments when the sale stuff is substandard. I won't buy here anymore. Many of these hobby companies just sell stuff, don't really care about quality; and worst of all, they call gold-filled "precious metal," and quartz, agate. and shined rocks "gemstones." What a racket.

Rings and Things, (or Rings_Things.com is an AMAZING online and brick and mortar store for getting all of your jewelry making supplies! I've shopped with them for probably 15+ years. Rings and Things is located in Washington state but also has ​an online presence. They have an amazing selection of everything needed for doing hobby jewelry making, or for your business as a jewelry maker. Rings and Things used to go on the road every and year and I truly miss when they'd come to Central Ohio! They stopped doing that maybe 8 yrs ago. (?) I always waited for their annual on the road sale to buy everything I needed! Unfortunately, Rings and Things shipping charges are too high for me to buy things from them online. This is because the proceeds from my jewelry goes 95% to animal rescue groups. Only 5% goes into replenishing my jewelry making supplies. Otherwise I'd probably strictly from Rings and Things for my jewelry making needs.