Retail Resource Tracking Order Status

Ordering was easy and baskets shipped fast. The product was of high quality. When I reviewed my credit card statement it was a different amount than the invoice I was sent when I placed the order. I went online and it had the same amount as noted on the invoice sent when I placed the order. When I called, they sent me the actual invoice which included a 35% shipping fee. Although it is possible that I missed this fee when ordering, I am very anal when it comes to shipping fees, so it's doubtful. I found it very odd that the information sent to me, when I placed the order, did not include the shipping fee on the invoice and when I looked up the order online, it too was void of the shipping fee.

Service is always 5 star. Joan Duffy is amazing.

Very satisfied with the product, ease of ordering and delivery. I was very disappointed in the fact that the shipping cost was significantly more than the price of the product itself.

I purchase a decent amount of product from this company and the main reason is customer service. I recently bought four large items and two were broken in shipping and the other two were not what I was expecting. After I made one simple call it was all taken care of and they even paid the return postage. I will always recommend this company to anybody who needs their goods.

I received an incorrect item and some damaged items in my order. Retail Resources quickly shipped me the correct item and replaced the damaged items. Everyone can make a mistake. It's how we handle it that makes a big difference!