Rejuvenation Tracking Order Status

Beautiful hardware, disconnected from reality on service. We bought a $500 door knob a few years ago and a unique interior part recently broke making it unusable. It happens. Customer service picked up on the first ring but informed us they don’t sell replacement parts. So to replace a single part, I need to rebuy the entire set. Either guarantee your work or give me the opportunity to fix it myself.

There's no self-service way to prepare a return, nothing you can do online. You HAVE to call them to get the details. I called twice today, and the first time I got in line for an agent the call just hung silently for minutes before I just gave up. Second time worked and I got a helpful agent. But man, this can be so much easier.

My in-store experience has always been lovely with this brand. However, ordering from the website is a whole other experience. If you have issues, the agents are rude, dismissive, and have no idea how to provide excellent customer service. Purchase items at the store if you can and have the salesperson's name and the store's manager in case of issues.

The staff are very professional and curtious. The doctor left me well informed, he answered all my questions. I felt relaxed.

I absolutely love the online retail store. I don’t live near any of the brick and mortar stores but their products are elegant and unique so I took a huge leap of faith. When I remodeled my master bathroom, I purchased four large wall sconces, a ceiling pendant, two very large vanity mirrors, and all the hardware for my new cabinets. Every piece arrived on time, in excellent condition, and exactly as described and shown in the images. Their quality control is exceptionally tight and there were no color variations in the metal I chose, not even when my miscalculation resulted in having to order additional hardware. My new bathroom is beautiful and everything tied together exactly as I’d imagined.