Red Robin Tracking Order Status

The manager, Brittney Berry, and our waiter, Anthony, were excellent. we had an issue with obtaining loyalty points due to an internal computer issue on Red Robbins website. Brittney handled it in a professional and effective manner. Both Brittany and Anthony bring warmth and caring to the table. It initiates a very postivie experience. In addition, the woman that first greeted us was also courteous and accommodating. We had requesteda booth and she immediately got one ready. All in All the Red Robin on Palm beach Lakes BLVD, wpb was super. Every time we have gone to that restaurant, we found everyone to be friendly, accommodating and competent..

Since I go there once a week everyone knows me. The manager will come and sit at my table and talk to me. The servers all know what I want to order and even when they are busy they make sure I have my refills quickly.

My wife and I each ordered a burger with sweet potato fries. She got hers but mine came with regular fries and I am allergic to white potatoes. I told the waitress and she said she would bring some after about 15 minutes I asked someone else and after another 15 I asked someone else. The waitress finally brought a plate and bragged hot out of the fryer and to my surprise they were regular fries. So we waited awhile for the sweet potato fries and finally got them. When I paid in cash I don’t remember the exact price something like $32.30, I gave her $40.00 and she brought back $7.00 and no change. Probably won’t go back for awhile.

4 January 2023 Store: 1919 Star Drive, Liberty, MO. 64068 KUDOs to the professional men and women on staff at the above restaurant. I wish to commend our server, Lacie, whom provided my wife and I excellent service. Lacie’s timing in table customer support was great. Best of all, Lacie never addressed us as “Guys.” Being senior citizens, we take offense to this behavior. I was confronted with medical emergency (uncontrolled diarrhea) in the men’s restroom. A side effect of Cancer Radiation Therapy. Red Robin’s savior, TORY, came to my recue. After checking on my status he relayed a message to my wife that I needed my change of clothes bag. He provided excellent customer support and said he would sanitize the handicapped stall after we cleaned up. Tory was a God Send. Both employees should be commended and recognized for their professionalism. God Bless you all. Words can't describe my appreciation for your assistance. KUDOs. Regards, Gene Sanders

First and foremost the service was bad. No water- Pipes have been broken for several weeks?? The waitress stated it happened every year? The stand up board on the table- Dont touch it. We didn't play games just browsed through it. When the bill came there was an entertainment charge?? It was for the games on the table! The waitress took off the charge.