Rad Power Bikes Tracking Order Status

We love our Rad bikes they have been very dependable. We had an issue and just out of warranty and Nate took care of us once again 😊 and we’ve always been given 5 star customer service. Thank you!

We have four Radpower bikes; two RadCity 5 in Canada and two fold-up types in the UK. Overall, we like both models, but remember these are not $5k bikes so can’t fairly be compared. Canadian service is weak at best and they have abandoned their UK market entirely. We have a bit better luck dealing directly with their Seattle base. BTW you may as well order a replacement headlight, as it probably will die in 13-14 months, as ours’ have…just past warranty.

Purchased a Rad Expand 5 in April of 2023. The bike was packaged poorly and came through damaged, frame gouged, and brake rotor bent. Then noticed that the 750 watt output motor only put out 500 watts max. Contacted Rad by email (6/27/2023) as they had shut down their phone system. Received an automated response about how busy they are, and they would get back to me. Week later another automated email about how sorry they are but they are very busy. Tried calling numerous times but phones are still not being answered. Sent numerous reply to emails but no response from Rad. It is now 6/26/203 and I have still not received any response from Rad regarding my issue. This is from a company that claims to be committed to their customer service. This was my 2nd Rad bike but there won't be a 3rd, nor will I be recommending Rad Powers Bike's again. Rad' customer service is terrible, and the quality of their products is questionable. 0 stars should be available for a company like Rad Power Bikes. 10/4/2023 - Since writing this review I was able to make contact with Rad Power Bike and they have corrected the issue. For resolving the issue, I am changing my review rating to 3. I still believe that Rad needs to improve their customer service response.

Rad Power Bikes is a very dynamic company. Their founding leader Mike Radenbaugh is a very cool dude. He cares about his customers and his employees and he does his best to build creative and reliable and beautiful electric bicycles. Every machine can have an issue and I know this because I am a technician but Rad Power Bikes does their best to help their customers pre-sale and post sale. I have a Rad Runner and I love it. My bike has over 3000 hard ridden miles on it and it’s still cruising trouble free!

The bikes are great. The customer service & pricing strategy is not. Don't buy a bike from them unless it is on sale. The bike I purchased less than 3 months ago is now offered at $700 off. If you see what you like and want, just wait! It'll for sure be on sale soon, if not the next three-day weekend.