去哪儿网旅游 Tracking Order Status

Be careful of booking a hotel from this website. I was taken the money yesterday and I should receive the confirmation letter yesterday, but I didn’t receive it. Also there is not any reservation information at all in my mailbox. I sent the email and called the company many times, but there was not any response

My wife and I bought tickets from China to Italy through Qunar. The flight was cancelled by the airline because of the COVID-19 epidemic and Qunar only refunded a fraction of the original price. This is unacceptable. I will never again deal with this company.

Bought two tickets using qunar.com from Beijing to Moscow on the day of departure. When arrived to the airport, there was a note from the airline that no passengers except RF passport holders will be allowed for check-in. The airline (Ural air) airport representative said that airline has sent the note to all agents but qunar.com probably hasn't received it. After a day back and forth emailing, ural air sent an official letter stating that the agent should refund he full amount. On the other side, Qunar.com till now (8 day later) didn't say a word. Five hours of holding the line to reach their custimer service, emails, online support didn't results in anything. The probable answer would be the virus outbreak in mainland China, but the airline(ural air) worked towards the solution, and the agent clearly let us face the consequences of someone's irresponsible behavior on our own. Choose carefully.

their constumer service was very bad

a company help people travel with high-tech and good service