Proenza Schouler Tracking Order Status

Absolut ingen service Kvaliteten af deres, ellers ret dyre, tasker er piv elendig. Metaldele falder af, farven falmer eller krakelerer og syningerne går op. Når man så kontakter dem er der absolut INGEN hjælp at få. Er tasken ældre end 1 år, vil de ikke hjælpe. Heller ikke for egen regning. Deres amerikanske kundeservice er desuden halv flabede i kontakten. Tak men nej tak.

Amazing materials, fast delivery, great designs!

Love Proenza never had a bad experience + they last forever! Classic style I’ve had bags for years with no leather issues… good prices if you catch them. No complaints here

Looking at these reviews, it seems I got lucky! I ordered a sweater directly from the website, which arrived to the UK in about 3-4 days via DHL. The sweater was too big, so I decided to return and order a smaller size. The return was simple and hassle free, using the book a return online service. The courier arrived on time to collect my package, I received my refund in about a week or so. The smaller size sweater that I ordered also arrived without any trouble. I didn't actually contact customer service so I can't comment on that, but the return process was very easy. No complaints here.

It was my first time buying a Proenza Schouler bag and unfortunately, it was also my last time. The handbag I ordered was defect when arrived, and I had a hard time understanding why Proenza Schouler did not just send me a replacement in order to offer me a good customer experience. Instead, the matter pended back and forth for almost two weeks, and at the end, I receive a small bag of bolts for the defect handle of which I had to fix myself. Furthermore, the packaging was humble - handbag in a dust bag and in a paper box. I’m not fascinated.