Powell's Books Tracking Order Status

Dishonest merchant -- keeps making promises they don't keep with regards to book conditions, buying of used books, etc. Constantly change their own polices and then fail to follow said policies. We can no longer trust them, and their book selection seems to get worse and worse (they rarely if ever have books I'm looking for in stock, when nearly every other seller DOES have them in stock). Not worth the hassle with the slowwwwwwwww website either. Powells used to be ok to good; now they can't be trusted -- but aren't (yet) as sketchy as most Amazon 3rd party sellers. And Powells was smart enough to stop selling on Amazon, so maybe there is a very very faint hope they will finally improve their company, stop telling lies to customers, and make a genuine comeback... but sadly we've had to move on to more honest sellers who don't tell lies. We refuse to put up with blatant lies, so we will never use or visit Powells again.

Instead of rating the quality of their books (acceptable, good, very good, like new) they just use the term 'standard' to cover everything. Previously, you could depend upon Powell books to do a superb job of packaging your books so that they'd arrive in pristine condition. The purchase I just got from them lacked sufficient protective material to keep the books from sliding and tumbling about, during their journey to me. There's nothing special about Powell books anymore. They're just another seller of books.

Personally I sent books to them for weeks and did not received an email or status confirmed that they received it. So I email them and get my payment immediately. Overall on OK trading experience.

I always enjoy going to Powell's to buy books. They are always so helpful.

Powells is one of my favorite things about living in Portland. Used to love getting lost for hours among the endless bookshelves. Now, during the lockdown, love the fact that I can order reading material on their website, and (almost completely) avoid Amazon. Getting ready to place another order today!