Portillo's Tracking Order Status

Dear Portillo's Corporate Team, I am writing to formally address an incident that occurred at your Niles location at 8832 West Dempster on September 7, 2024, at approximately 3:30 PM. Upon arriving at the location, I requested to speak with a manager regarding reservations for my son's upcoming 21st birthday party. I was directed to speak with the assistant manager, Cielo. When I inquired about how to make a reservation, Cielo's response was shockingly aggressive and rude, without any provocation on my part. I decided to walk away, letting her know that I would return half an hour before the party. Around 4:45 PM, I returned to the location, purchased a Portillo's chocolate cake, and requested a plastic knife from a manager named Nahum to cut the cake. Unfortunately, at this point, Cielo once again became involved. She emerged from the back and rudely advised the manager not to assist me, stating that it was not their problem that I didn’t have my own knife. I calmly informed her that I did not appreciate this level of unprofessional behavior and was very aware of how poorly she was treating me. Later in the evening, Cielo directed her rude behavior toward my sister, who has a learning disability. Cielo was unnecessarily harsh, insisting that my sister log out and leave the premises. When I confronted her about bullying my sister and informed her that I would speak to my lawyer regarding this discrimination, Cielo escalated the situation by calling the police, which unfortunately disrupted and ruined my son's birthday party. I am deeply disappointed by the treatment we received and the way this situation was handled. It not only ruined an important celebration but also reflected very poorly on the professionalism expected from Portillo's staff. I request that this matter be investigated and appropriate action be taken to ensure no other customer has to endure such disrespect and poor service. I am writing to bring to your attention a serious matter regarding the treatment of my sister, Terese, who has been employed at your [location] for the past four years. Unfortunately, during this time, Terese has often returned home feeling deeply upset due to the behavior of Assistant Manager Cielo and Manager Nahum. Despite being fully aware of Terese's mental learning disorder, both have engaged in bullying behavior towards her, which has taken a significant toll on her well-being. Recently, during a visit to celebrate my son's 21st birthday, an incident occurred that has made it clear this situation requires urgent attention. Terese had highly recommended we come to your restaurant because of the wonderful food, but the experience turned sour when Cielo once again acted unprofessionally. Terese, who had been helping us navigate our large order, was unfairly accused of spending time with family instead of working. This was an unnecessary and inaccurate claim, as she was simply trying to assist us. The situation escalated to the point where the police were involved, and despite Terese's innocence, Cielo clocked her out and terminated her employment without any legitimate cause. This false termination, compounded by ongoing harassment, has caused immense distress for Terese and has ruined what should have been a celebratory occasion for my family. We are deeply disappointed with how this matter was handled, especially after spending over $300 at your restaurant. I feel that the actions of your staff were unprofessional and discriminatory. As such, we will be pursuing this issue further with legal counsel to address the defamation and false termination. I trust that you will escalate this matter to ensure that it is properly investigated and that corrective actions are taken. Spending $300.00 was all gone to waste.

It was the portillo's in crestwood. I went to the drive-through all I wanted was a menu. Both young girls did not have one. But the sweet, black girl , I don't know her name. She was a little more heavy set than the other. In this heat went back into the restaurant and got me one. What great customer service. It was Wednesday at around lunch time. I just want to thank her. I hope you find out who she was and reward her. Thank you she is a very nice person. 😊

Good place, burgers are really not bad, not many varieties of souces though.

The quality has been getting worse over the last year. The drive thru used to be amazing! I wouldn’t think twice to pull up even if 15-20 cars in line. Now, I just keep driving to another place because it will take FOREVER! It’s funny because they have someone outside taking the order and my money but unlike (my beloved portillos of old) they have nobody running the food to cars cued in line so15-20 mins later I get a lovely COLD soggy beef sandwich and lacking any actual beef. What happened to you? Everyone I talk to has had similar experience. Guess their feeding off the reputation and good work of the last 50yrs. Too bad and shame on you.

Whenever I'm in town in Chicago, this is my go-to spot. Great variety (chili-cheese hotdogs are stupid good), atmosphere, and the food is consistently delicious. If I'm going big, I'm going Portillos lol.