PlusDental UK Tracking Order Status

Ordered my alignment treatment in Dec 2021 after going to some dodgy dental practice in Birmingham. I did not wear my aligners after having braces so a few of my teeth had turned back to where they were when I was a child. Nothing to bad but enough to make me want to fix it as an adult. Original price was £1800 but I waited out for the special offers to come and they did. Got a text every other week with more and more money off and eventually discounted my treatment to £900. Ordered in December and it arrived in late Jan. The kit was pretty good and over the 16 weeks it mostly corrected my teeth. Unfortunately I did not get to as good as a result as they claimed so I emailed them. They said go back a few retainers and that will do it. Well I am at the end again and it is just the same. My bite is also a bit off. My rear teeth clamp down but where the retainers have been, there is a gap. So my teeth no longer bite down correctly. Now they have been taken over by Dr Smile so I can not get in touch with them. Going to see what Dr Smile and my dentist say and will will update.

This is me writing a review about 6/7 months after my treatment. They did work for the most part. However the aligners made my crown come off my front tooth which I had not long paid for. I was told they wouldn’t effect the crown but they did. The retainers didn’t fit and ended up snapping as I was almost forcing them in. They told me to go back a step so I done this for about 4 weeks but it become pointless as the aligner was so loose. The retainers still didn’t fit as the teeth just hadn’t been adjusted enough from previous aligners. The response from the company become pretty much non existent after afew complaints from myself. They did straighten most of my teeth however not the more severely crossed ones. In hindsight it’s 100% Not worth 2k of anyones money.

My teeth were a bit out of line but I wanted them to be perfect and since it wasn’t a grave dis alignement case (a lot of people questioning why I’m even getting aligners) I decided to go for a cheaper Invisalign alternative. The length of the treatment was estimated 6-8months. 18 months later I was going back and forth for further consultations and going back to previous aligners as the teeth weren’t moving properly. At one point I had to have space made between the teeth to allow for more space, at which point I told the person doing the consultation that I’m unhappy about my bite being changed ( my teeth were pointing forward a bit?) and she said she will make a note so the next set of aligners can be adjusted- the were not. The reason I’m not giving them one star is because the app is actually pretty good and the communication with them has been easy but if I were to go back I wouldn’t choose them again as there has been little improvement in my teeth and the final result was definitely not worth the money.

Unfortunately after almost 2 years of treatment they didn’t work. After the first set failed I was called in for a second scan and then I was sent another batch of aligners. They also failed to show remarkable improvement.

I'm giving this a 2 based on the fact that overall, my teeth are much better than they originally were! But I did have a few problems along the way with the admin team and the overall result of my teeth. Firstly, when I completed my treatment, although I was pleased with the improvement, I didn't feel that my teeth were entirely straight, or resembled that of the projected outcome that was provided at the start. I emailed and called PlusDent admin over the course of a few months and spoke to loads of different agents, and dentists (supposedly), constantly being passed back and forth with no actual answer received. When they finally had an outcome they advised me they could do nothing further and that my teeth were exactly like the projection. This was not true. I gave up for a little while and then eventually contested this again as I had paid SO MUCH money for a treatment that did not fully work. I was then informed I could pay a further £300(!!!) for what they call 'refinement treatment' - which would supposedly give me the desired straight teeth (in which I originally paid for!) I, of course, DID NOT go ahead with this and settled. Secondly, the permanent/lifetime retainers are said to be made of a stronger material than the actual straightening retainers you use during treatment and are advertised to last up to 12 months. I do not know if I just have bad luck, but I have had to order 3 lots in 18 months, and I have just had to order more as they have cracked/broke yet again! On top of this, due to 'demand' and probably another Covid related reason, there is a huge delay on the processing and shipping so I haven't even received them yet when I ordered at the start of June. I cannot even fathom the amount of money that I have spent with PlusDent to achieve and maintain straight teeth, and sadly my teeth are not straight.