Plae Tracking Order Status

Ordered 3 pairs of shoes on sale. Looked very carefully to confirm I could easily return if needed. Website indicated anything not final sale offered free returns. Come to find out that anything NOT full price is non-returnable. Now I’m stuck with 2 pairs of shoes that will not work for us. Buyer beware, this is a scammy deceptive company that I would steer away from at all costs.

Once my children outgrew the soft-soled crib shoes, I struggled to find a shoe with a flexible sole so their feet would still grow optimally. It was at a park I saw Plae shoes and asked the parent what they were called. We've been been buying them ever since - and my youngest two have worn them exclusively as sneakers since being able to walk!

Buyer Beware that you can only return/exchange shoes if you pay full price. For a product that is very dependent on sizing and can only be purchased online you have to allow for exchanges or returns if the product does not fit. I ordered a pair of shoes based on the site's size recommendations but upon arrival they were too small. I was informed that because they were purchased during a promotion (not clearance or final sale) they were not eligible for return or exchange. Had I known this when ordering them I would not have taken the risk. I wasn't even expecting to get free shipping to exchange them but I should be able to exchange them for the proper size. Unacceptable customer service for what I had hoped would be a great company.