pixelfilmstudios.com Tracking Order Status

The support this company gives you is outstanding! Not only do their products work as advertised, but they’re real world usable. And their app to install/remove is very very handy.

Top notch service, I had the Red Screen Error and contached the Help Center and they gave me great troubleshooting advice and then a link for resolving the issue and that worked great, they also offered the possibility of remotley fixing it for me if that wasnt successful, Im very happy with the outcome

i initially had difficulties getting a pretty simple installation issue corrected after I bought one of their plugins. However, when they responded, they sorted things out really nicely. I also find several of their plug-ins to be uniquely useful in offering animations for figures useful in explaining processes and text in videos. Be careful when you place an order on their website because the entire page grays out, making you unable to see if you've entered your email address correctly. When you download the plugins, you'll need to re-enter your email, and, if you have a keystroke wrong--you can have a time getting the email issue sorted out. In my later orders, PFS added my email address at the top of the invoice, which would enable anyone completing a download to just enter whatever keystrokes they typed in blind when the screen grayed out. Good feature--I hope they keep it.

First of all...the pluggins suck. I've never been able to successful use them and they look right. NUMBER TWO: The CUSTOMER SUPPORT IS 100% TRASH. I don't believe anyone works there. They have been charging my account. I can't reset my password to STOP them and they won't answer ANY of the 6 tickets I've submitted. Then when I emailed them, I got a reply automatically that set submit a ticket. I'm so mad at these people right now. DO NOT BUY! UPDATE 9/16/24: I finally heard from customer support. They issued me a refund and a sincere apology for the gap in communication. Therefore, I am upgrading my experience to a 3/5.

After purchasing the FCPX Disintegrate plugin from Pixel Film Studios, I was having a number of problems with the software crashing on my computer. I reached out to Pixel and they helped me try to identify the problem by email. Later, I ended speaking directly with one of their developers named Colin who was very helpful and took the time to look in to what was causing the problem. While not everything was solved in the end, to no fault of Colin, I was very impressed with their customer service.