Pinkbasis Tracking Order Status

I just ordered my Halloween costume on here on the 14th and still have not received any emails saying my package is on the way or anything I was very skeptical of this site but was looking forward to receiving my costume before Halloween and now I have a feeling I won't my shipping number is #310056807 if someone could please help I would really appreciate it.

I wish I could give a higher then 3 stars!! I absolutely love the clothes, so I ordered a cute sexy outfit. However, I have not heard anything from the company in regards to my tracking for my package. I was wondering why is it taking so long to receive my tracking. Maybe after I receive my package then I can actually rate the clothes. I’m really hoping that someone from pink basis sees my review and can assist with this issue. My Order #310056058 (placed on August 29, 2020 7:50:31 PM PDT)

At first I was skeptical about this website but im actually kind of impressed ! My dress came very fast and it was exactly what I ordered. Only complaint is that I didn’t get a tracking number & when I tried to get in contact with them a few times I never got an answer :(

I ordered multiple items from the website and two of the items were not delivered. I called for a refund on multiple occasions and was assured once the money would be returned within the week. Since then I have not been able to speak with anyone. I am on hold forever and e-mail customer service tells me to contact customer service. Buyer beware!

Initially I was very excited to order because they had such good deals and shoes I liked.I ordered 2 pairs of shoes.They arrived quickly and I was satisfied completely until I tried a pair on and found that they were to tall for me.I really wanted to keep them but I could not walk in them so I decided they needed to be returned.I hate returning but had no use for shoes that would never be worn. I read over the return policy and emailed them and was fine with getting store credit.I sent the items back and waited. After about 2 weeks I emailed them to see if my package had been delivered and they suggested I check my shipping info,so I did. My package made it there safely.I gave them a few weeks and nothing. So I sent a "whats my status" type email and their response was that they had sent an email detailing my status and that I had been given store credit to my Pink Basis account.I scoured my emails looking for one but there was nothing,so I logged into my Pink Basis account and saw that I indeed had been credited back but only a part.I emailed them as to why they did not fully credit me and they did not respond.So I spent on the original items and shipping plus on the return of the items shipping and only got a part of the original cost back and got no explanation why.I used my Pink Basis store credit to the exact calculation in which I would not have to spend one penny more (including on shipping) on this site! I dont want to spend anymore money there.And I have learned to always read return policies first.If its as sketchy as Pink Basis's I wont bother to order.