PAYNTR Tracking Order Status

Went to Bunkered live and purchased a pair of golf shoes from their stand. Got home and discovered one of the shoes to be faulty. Really poor quality leather upper. Marked and damaged. 48 hours following 2 emails and a message on their website and they haven't even acknowledged me. Shocking customer service, no phone number and completely unresponsive. 14/3/2023 - Issue is resolved and shoes have been replaced. Getting in touch was the biggest headache and once I was able to do that they were indeed very helpful in getting me a new pair. Still wouldn't regard them as easy to get in touch with, but once I did then everything resolved.

Made an order two days and no confirmation email was really hoping to get my shoes by Friday so I can play Saturday 😭😭😭😭😭

This was our second order from Payntr and on both occasions we have ordered and paid for items, received confirmation and then an email to say items have been dispatched only to then receive a further email to advise they have run out of stock on some items and refunded. They do refund straight away but to have this happen twice seems a bit strange.

Unfortunately my order made on the 3rd November was not received until the 17th November and communicating with DPD and Pantyr was not easy. I still have no idea why the order took so long to arrive.

Bought a pair of Payntr shoes for my (slight) 13 year old last summer. He wore them for about 15 matches and the side of one of the shoes split across half the length as he was bowling (sufficiently that he had to go off in the middle of a match). I emailed Payntr as I didn’t feel the shoes were of sufficient quality given how little he’d worn them. They were totally unhelpful and said that, as I’d bought batting shoes not bowling shoes, it was my fault for not having separate pairs. My sons play club, school and county cricket and I’ve never seen a child have a separate pair of batting and bowling shoes (including the ones that play for Middlesex). I’d have understood their position if it was a six foot Jimmy Anderson pounding down the wicket, but not a child for 15 matches on grass wickets. They were adamant that batting shoes could not be worn by players for bowling. Only when I emailed back to say that was a shame as my son had wanted me to upgrade to their top of the range bowling shoes, did they then offer 20% off. On principle, I won’t buy Payntr shoes again as I felt their response was unhelpful and unreasonable. By comparison, my older son’s Adidas spikes are 3 years old, he’s probably played 200 matches in them and they’re still going strong.