Parachute Tracking Order Status

I got my sheets a week ago and love them. It looks like good value for the price. Happy with them

I recently got a linen shower curtain from this company and it had a snag in the bottom right when arrived. I email their customer service email and they responded in only a few hours to say that they can provide a replacement or a full refund. I was very impressed with the customer service! Other than the large snag the linen shower curtain works so great and drys completely so quickly (within 4 hours max). I will definitely be shipping here again!

UPDATE: 5 stars for customer service, 1 star still on whatever happened to the percale sheets I received, BUT Sarah from customer service reached out and offered to swap our percale sheets for the linen. We’ve only had them a week, but slept on them the first time last night and it was blissful & cool. Sarah advised washing a few times in warm water before first use. We did a cycle with a cup of baking soda, then a cycle with 1/2 cup white vinegar per other suggestions, then two delicate cycles with gentle detergent. Fluffed to dry and hung to finish drying. They shed a LOT the first 3 cycles but not so much the last cycle. So, I’m amending my review to reflect the customer service and linen sheets from Parachute, both of which are an easy 5 stars :) (I don’t update reviews often, but I really was that impressed)! Original review: I purchased the clay set of percale sheets in July of 2021 and they're still amazing and going strong. I purchased a set of slate percale in May 2022 and figured the color may have made the feel difference (MUCH thinner and scratchier than the clay from the get go). The clay were comfortable from day one and got better the more we washed them...the slate were so bad after washing them 30+ times over a couple months EXPECTING them to eventually become comfortable that they've sat in the closet unused because they're hot and uncomfortable and we "missed the return window" because we were told to keep washing them/wash them with vinegar to soften them...and this never worked. My husband and I just got married and, hoping AGAIN that the slate was a one-off, though already frustrated at being out the money, registered for a moss percale sheet set, duvet cover, shams, and a duvet insert on zola, as well as a set of king pillowcases to match our old clay set; we received them all and washed the sheets immediately. I literally woke up wet. As did my husband. Covered in sweat, and claustrophobic. (This, after desperately trying to fall asleep already too hot from the sheets not breathing AT ALL, which is wild for percale). We took the sheets off the next night and slept with the lightweight down duvet alone over our clay sheet and it was fine, but we'll probably be returning that too now that Parachute's reputation is in question. I'm now not only frustrated, but embarrassed, because I've given these sheets as gifts and preached about them being amazing, only to now ask for honest feedback from friends and family who received the parachute bedding the last 2 years from me saying they don't use it because it's too thin/scratchy....what on earth. Whatever Parachute did to change the sheets the last 2ish years...it sucks. I get it, they've got brand recognition now, and stakeholders to impress....but damn guys, they literally just broke my heart after ending my years long hunt for the perfect sheets with that initial clay set. Off to the citizenry I go, but I would LOVE to come back if Parachute puts quality anywhere near the top of their priorities again...or at the very least acknowledges they messed up something recently. For the record, I held up the clay pillowcases from 2021 and they're nearly opaque in front of a lamp, the 2023 set I just received are nearly transparent next to them...so it's black & white here that the sheet quality changed, I will not be gaslit about it, because I've worked a lot of customer service and I know how this all goes. Yet I'm frustrated enough that it was worth my time to email them and leave a review here after being told I couldn't directly speak with someone who could answer some questions about quality... ::shrug:: I'm including my original order number and the slate order number to prove timeline below - the others as I said were through Zola registry.

I'm so disappointed in my Parachute purchase. I bought the linen sheet set in Fog and the fitted sheet only lasted a little over a year before becoming thread-bare and developing a hole! I was delicate with them and followed the care instructions on the website, yet, they are already falling apart. I suspected something was off as an alarming amount of lint comes out after each wash/dry and they are very much thinner after only about 20 washes (I purchased them in Sept. '22). Given the reputation of Parachute products and the cost, I was excited to splurge on the sheet set for my home. The Fog is a lovely color, and they were soft and beautiful but only for a short amount of time and now I'm scared to continue using them for fear the hole will get bigger!

These sheets are not cheap, but they started to come apart on me in less than a year and a half, with holes in the sheets and pillowcase lining coming undone at the seams. That being said, Parachute has reached out and been very good about compensating me for the issue, which is a lot more than can be said about many companies these days. So while I doubt I will be purchasing these particular sheets again in the future, I can get behind a company that tries to create an ultimately positive customer experience. 1 star for my product and five stars for support = 3 stars.