Pajamagram Tracking Order Status

I like the pajamas, though the sizes are incredibly incorrect. For the children's sizes, they run really small. I have my 5 year old who is generally in a size 6 wearing a size 8 in the pj's. I ordered an XL for myself and they are very oversized... I was going to exchange them for larger sizes but one size was out of stock. They told me I could pick out another set for exchange, but I ordered matching for a reason, and no others match anywhere near what the ones I ordered look like. I was going to exchange one of the sizes and the rep told me to place my order so that I get it before Christmas and then do the exchange and I would get refunded for the two I wanted to send back. Well it's $7.99 for shipping on the one I wanted to purchase since that order won't be over $160. (my orignal order was about $185) And then in reading the return policy, they charge $9.99 upon receipt of the return and deduct that from your refund! Total croc of crap. I will just continue to order from other sources (Children's Place has great ones, or Target) for Christmas pj's. This is just bad business for how much they are charging for the pj's in the first place. I will just resell the pj's and get my money back.

This will be a mixed review. The quality and the delivery times were perfect . However that being said I ordered the pajamas in a deluxe gift box and unless you count the packing box there was no gift box, no note either. I called customer service (twice). i explained that due to the lack of the gift box my wife opened the shipping package and found her gift in plastic wrap ruining the surprise. I told them if they wanted to keep me as a customer they could reimburse the 27.99 shipping cost. They tried to give me a store discount to which I replied Why would i spend more money with you to get a discount when you still haven't rectified this problem? The call got disconnected. I called again and got a different assistant they said all they could do was reimburse me the cost of the gift box and give me store credit of 10.00. They had some lame excuse about new people but that is there problem not mine. None of the options were satisfactory. I won't be purchasing anything more from there even though they have good products. It's a shame they aren't interested in keeping customers.

Very disappointed in this product. When you hear the radio add it states your purchase is guaranteed Christmas delivery, but they don't tell you it will cost more for shipping than the actual product, plus it says free gift wrapping of your purchase, mine came in a plastic bag, won't use this company again, overpriced.

I have been given PajamaGram gifts for a few years now. The first gift was awful, not to my taste at all, so I returned it and ordered a replacement. The replacement arrived, but there was a discrepancy. I was owed over $40 in credit and I didn't receive it. A few weeks ago, I was given the exact same gift again, and again I returned it and I ordered a replacement. Now, they received my return well over two weeks ago and I haven't heard a peep from them. They have really bad customer service. I cannot understand how large companies are allowed to get away with stuff like this. It's just really bad for business. They can do better.

I love my pajamas from pajama gram. They are the best. So soft and comfortable. They fit beautifully and something is that comfortable, I sleep better. I have 5 pairs.