Otelz Tracking Order Status

Well, Hotelz left our family on the street, although everything was paid for in advance, I spoke to them on the phone in Turkish, there were no other options, my Turkish is at a native level but I could hardly understand what they were saying, as well as the Turk at the hotel reception, apparently some illegal immigrants operate this site. Hotelz turned out to be a very shady company, they promised to reimburse the costs within 7-14 business days. I am waiting impatiently for the problem to be resolved. Update: They reimbursed all my expenses.

I recently had the pleasure of using Otelz.com for my trip planning and accommodation booking. Right from the start, their user interface was intuitive, making the booking process a breeze. The variety of options available catered to all my needs, and I was pleasantly surprised by the competitive prices they offered.

I made a reservation on OTel Z in January 2023 - paid in full. I had to cancel it within the free cancellation period, buy the card I used for payment expired. I contacted the customer support of OtelZ by phone because they have only this option on their website - they speak only Turkish. I was assured someone speaking English will contact me - this never happened. I wrote to the live support, nobody answered, they closed the thread but they send me the helpdesk email where someone finally answered me in English. I explained the situation that I had paid from a Visa card that has expired and that I have a new card. The financial team answer was that it is impossible to refund me the money on a different card. They offered the option to refund me the money in my OtelZ account, more specific in my ZWallet. I said ok, I had no other choice. To make sure that this will happen, I asked the customer support (Seyma) to cancel my reservation and track that the refund goes into my ZWallet - this never happened. I contacted them a few days later asking what happened with the cancellation and the refund and they opened a new thread with the impossibility to connect to the answers they offered me on the old emails. They told me exactly the opposite, to cancel the reservation myself and contact my bank for the refund. They totally ignored and not answered me after I send them printscreens of the old emails where they said they will make the refund in my ZWallet. I accidentally checked today my bank account and found the refund there, on my new card (which they told me it was not possible to refund there). I am happy that they were honest and refunded the money, but they were incapable of telling me that and misleaded me with lots of different and contradictory information. I would definitely not use OtelZ again after having this experience. I rather go to the hotel itself and negociate the price directly there - it is a lot cheaper like this in Turkey and you talk directly to the manager, you see the room, you choose the conditions you stay in.

We booked a hotel in Bodrum for 5 nights via Otelz.com. The hotel was a disaster (golden age yalikavak). Contacted Otelz and told my views and that id like to cancel and get my money back. They approved it we checked out. The money didnt come to my account, it had some delay. But everytime I spoke with Otelz they made sure that we will pay me back. And initally they did. So just have some patience and theyl deliver what they promised. Thanks for great service 👍

About my trip to Turkey... It was the first time that I made my hotels booking thru otelz.com and the recommend hotel was amazing by Otelz.com. I was so surprised that I had the best rate when I compare the rates with other online travel agencies. Special thanks to Otelz.com all the services that they provided for me during my time in Turkey. You just check the rates once from otelz.com before you make your booking .