Oak Furniture Land Tracking Order Status

I ordered bedroom furniture in 2016 and have been very pleased. Now and for many months I wanted to order a t. v. table. I understand that due to covid things have gotten much more difficult. My problem has been that the company England is very difficult to contact. There was at least 1 response that they would be contacting my email in about a month---this occurred in May---and I still haven't heard from anyone. I will reiterate that I live in Yonkers, NY USA so it seems that message does not get through. I was given an 800 # but not the way I can call it from the US. I don't call overseas so I am not familiar to how to make this call. I am very frustrated at the poor communication by the company.

My family is very pleased with your excellent and outstanding services, but because of your high price, I'm disappointed that your services are great.

My family is very pleased with your excellent and outstanding services, but because of your high price, I'm disappointed that your services are great.

My wife and I visited the Oak Furnitureland today, in the Birkenhead estate. initially to browse dining room tables. As we entered we were put at ease by staff wearing masks and offering antibacterial hand sanitisers. We looked around at our leisure, and when we needed assistance we were greeted by Marianne Bennett, who could not help us enough, she shared her knowledge of the stock, demonstrated working of extendable tables, and gave us extremely helpful information in relation to payment and delivery. Marianne made this visit extremely easy, which is not easy in these times, and made my wife and I feel comfortable. We have now purchased the dining table , chairs and three other items, and will return in a few weeks to purchase bedroom furniture. Marianne was so helpful and friendly, an absolute pleasure to deal with . Thank you.

I am writing this on behalf of my mom, who is not tech savvy. She ordered several pieces of furniture on February 3, 2020 and was notified it had arrived in Richmond, VA. She needs to set up delivery to another city and has emailed Oak Furnitureland repeatedly, with no response. There is a recording when calling the number on the website that goes to a recording, with no way to leave a message. Seems really doubtful she will ever get the furniture that has long ago been paid for. UPDATE: Oak Furnitureland has been in contact with my mom and she has been updated that the ordered furniture will be delivered as soon as it’s safely able to be done. Thank you for the direct contact! She can’t wait to get your lovely furniture!