NY Vape Shop Tracking Order Status

I agree with all the other similar experience with non-working vapes and zero ability to contact and no response when E-mailing. Bought 2 vapes and neither worked at all. Supposed to return by 30 days and I can't get address. Out 80 bucks. Rip-off

My vape never worked properly. I emailed to ask about an exchange. Months later I get a reply and then weeks later they said if I’m sure there is an issue with the vape I can return it and they will send me a new one. Months later. No apologies. I have to pay to ship it. I feel like I got scammed never buy from them again.

My box mod says over time and it wont go back to the main screen how do i get back

On September 4, 2021, I purchased two items from NY Vape Shop as replacement parts for a vape I have. The parts did NOT fit. I used the "contact us" on their website to find out how to return the parts for a refund. I did this at least 6 times and heard NOTHING back. I also emailed them on 6 occasions, and here too, heard nothing back. I used their return policy on their website and returned the items with a tracking number via the USPS. It was delivered on October 1. Here too, heard NOTHING back and have NOT received a refund. I found their number and started calling, left several messages as the number immediately goes to voice mail, NO ONE EVER ANSWERS their phone. At this point I'm contacting my bank to reverse the charges. Because I am the customer at my bank and NY Vape is NOT, I know with copies of the emails I sent, the screen shots of their "contact us" messages I sent and proof of the return delivery information my bank will reverse the charges.

They took my money. customer service will not contact me.. a count your losses and move on situation.. DO NOT shop here