nuvo h2o Tracking Order Status

I purchased the NUVOH2O Manor + Taste Whole House Salt-Free Water Softener, Conditioner, and filtration System on October 13, 2022, in November 2022 I tested my water and the Hardness was high so I wrote the company telling them it did not soften my water, they told me it doesn't change the hardness it changes the chemical properties so it doesn't hurt my pipes, which is false cause I have hard build up in piped, appliances and in the back of my toilets. A couple months after installing my cat ended up with his first UTI, I changed his food but a month later he had another UTI, so I started giving him store bought water and haven’t had one sense. Approximately 8 months after installation I started having a terrible order from all the faucets and when I flushed the toilets. I changed the filters every 3 months, as I am on a well but smell remained...I had my water tested (professionally) had the well examined, had a plumbers come out, he noticed the smell was coming from the filter and the line leaving the filter was extremely slimy with build up. After removing the system, changing pipes directly connected to the filter and cleaning out the back of the toilets the smell is gone. I contacted NUVOH2O and they told me it was the bacteria in the well that was reacting with the citric in the filter causing the smell and I should purchase a $1,100 UV light and shock my well every 6 months, cause their system isn’t enough and they said this was addressed in the frequently asked questions, which it is not. I would like a full refund as this product does NOT do what it is advertised to do and caused physical harm to my cat, which was not addressed that it could harm animals or humans. This is a terrible product.