Naunce UK Tracking Order Status

No version compatible with GNU/Linux OS ? :-/ ( Dragon Naturally Speaking-software)

I ordered a headset from Nuance on March 10th 2023. By 20th April 2023 - still no sign of the item being delivered. Endless emails to Nuance produce nothing more than "we will investigate" responses. I'm now reporting the company to the Trading Standards Authority in the UK to get them labelled as a 'scam,/fraud. Also to Visa. I can of course get a full refund from my credit card company but anyone paying by debit card is likely at minimum to find they are loaning this company money for months on end (they may well be in financial trouble) or worse losing everything when the company goes into liquidation, which can't be far off if they act like this all the time. They are basically a high risk company to deal with and should be AVOIDED AT ALL TIMES.

The Product; Dragon Naturally Speaking V15 Pro is a good product though far less accurate if you do not speak with a US accent. However, its the company you have to deal with Nuance that are a nightmare to deal with. Normally I hate hearing of a big company buying out small ones as its almost a given that quality and customer care will dive. However, I cannot imagine how it could get worse but so far, MS have not managed to make it any better. Everything is done to make simple things more difficult. Want to load a minor update to your program you spent loads of money on so you can deal with the world? Other companies you just click the "check for update" then click the yes please and its done. NOT Nuance. You have to go through about 5 different webpages, you have to go and find your original license key, give them all your personal details again just to load a tiny update! Its just representative of dealing with this PITA company. There is no viable alternative for disabled people so we will have to continue to deal with them. If there were Nuance would have gone out of business years ago.

Impossible de tester le logiciel Dragon, dans le cadre du travail, avant d'acheter, dommage, nous aurions pu en équiper nos salariés. Il ne reste plus qu'à utiliser les dictées vocales gratuites disponibles dans Google docs et sites comme speech logger etc.

The costumer service is appalling!...The poor English and lack of understanding of the costumer service is beyond believe!...A simple request to check their own services of the Dragon Anywhere software and a compensation to their - paid - service which was not working for over 2 weeks took me several phone calls and emails. It is very disappointing and sad that one of the most accurate dictation software has such poor service!