Noa Home Tracking Order Status

Update: -NoA didn't ghost me, and I received the couch I ordered 3 weeks after placing the order. While they are now out of business, their Customer service team maintained communications and advised that their shipper (AMJ) would send me a message to confirm delivery, and that info was accurate. Overall everything went well after some initial sketchyness. Hope this helps those who are still waiting. ______________________________ I ordered a the XL modular sectional couch two weeks ago, and didnt receive a shipping acknowledgement. When I followed up with NOA, they appeared to be willing to help out (I had a few pleasent exchanges with their customer service team). They advised that their shipper in Canada (AMJ Campbell) has sent out a link to me in order to schedule delivery. I didn’t receive this communication, so they said that they would have AMJ send the delivery link ‘again’. Its been 3 days since then and nothing from AMJ. Then today, I noticed that Canadian, US and Singapore operations have folded leaving me with no contact. I have requested a refund, so I’m hopeful that they will honour my request and refund all customers who have not received the items that they paid for. This experience could not be worse. This is worse than negligence, this is malicious. NOA willfully accepted money for goods when they knew that they were about to go out of business. They’ve now disabled all means of communication with their team responsible for order fulfillment, and provided no options for recourse. If anyone reading this has any suggestions on recourse, please comment here. Thank you.

Although the purchasing process and delivery were top-notch, I waited a while to review this sofa and as suspected, it doesn’t hold up over time. The fabric pills, the back cushions don’t hold their shape and you end up slouching, giving you a sore back. Feathers are constantly poking out. One of the tufts in the seat came out in the first two weeks. It’s a nice looking sofa as long as you don’t sit on it. Lesson learned, you get what you pay for. After six months, I sold it on kijiji and bought a well-made sofa somewhere else.

Ordered a week ago and got it today so faut shipping. Fair pricing and it seems great quality

We recently purchased a Flow sofa, and we are so pleased with it! The color is as described and reads a “cool cream” in my living room. The price was very reasonable for a sofa of this quality. The design is beautiful, and it is very comfortable. The only suggestion I have would be for Noa to send an automated email notification when the sofa ships, instead of depending solely on the shipping company to notify me of shipment. In our case, I never received a notification from the shipping company, and when the notification was re-sent (after I contacted Noa), the shipping company’s email looked like a phishing email with no indication that they had been retained by Noa or any indication of the Noa order number. I can see how that email could easily be mistaken for spam. If Noa had sent an email notice that shipping had been arranged with ABC Shipping Company, then I would have been on the lookout for an email from ABC Shipping Company. Having said that, the Noa Customer Service team was AMAZING when I reached out to them regarding a delivery date. They were polite, professional, and very responsive. They helped me resolve the issue within 24 hours. I’ve already recommended Noa to a few friends and family members who are also in the market for home furnishings.

I just had the best experience shopping with Noa Home! I shopped around for months trying to find the perfect sofa, and I'm so glad I chose to shop with them. Their customer service team was so helpful and patient with me, they helped make my decision a lot easier. The delivery was quick, so easy to book and the service was great. I would definitely recommend shopping with Noa Home and I can't wait to purchase more items from them for my new house!