Nexbelt Tracking Order Status

I purchased their belt originally through Amazon, and liked their product and used it daily. After a couple years of wear and tear I wanted to change out the belt, something this company offers without purchasing a new buckle and all. So I purchased it from their website and waited the week for it to ship to me... Upon receiving the item, I noticed the screws that shipped with the item were way too large for my buckle, I contacted their email (actually both of their emails) weeks ago and still have gotten no response. You would think a company making so much money off of our industry would want to fix their problem instead of ignoring it and going bankrupt but oh well.