Nere Tracking Order Status

Both product and service were excellent. Can't speak too highly of Nerve travel. M. Fisher.

Very fast delivery 👍

Suitcase came quickly. Good price. Good size and colour. Easy to set up integrated lock. Not yet had occasion to try it out which is why not 5 stars. But so far very pleased with my new suitcase.

Edited: After I posted this Nere got in touch and resolved my issue in a timely fashion and explained the delay was due to a surge in orders, they have promised they're putting better processes in place to manage this in future so overall I would recommend this company and the suitcases are gorgeous 🥰 I ordered two suitcases from Nere and they arrived within 3 days of my order and were great, I decided I would prefer a different colour, so organised a return and bought the new colour. The return process was simple enough, but 1 week later I had no confirmation on my new order being dispatched, I emailed customer service and got a fairly generic response (which came at 3am), I was due to travel that week and was really disappointed with how slow the service had been given the previous cases were dispatched same day. I did follow up with them via email and also wrote this review which prompted a quick response and resolve from their team. I hope Nere do stick to their promise of improving customer service but overall I have now had a good impression of the brand and am excited to use my new case.

I love the bag’s design, body and wheels. It looks durable and feels premium. Eager to use it on my upcoming trip.