Natori Tracking Order Status

These bras were listed in a few articles as very comfortable. I ordered one at 70+ dollars. It felt soft and great when I put it on, so I immediately snipped the tag. Big mistake. After a few minutes, I felt a scratching on my chest. I felt the strap and realized it was a raw sewn edge. While uncomfortable and annoying, I couldn’t return it without the tag. I decided to wear it anyway. The second time I put it on, the clasp in front would no longer snap closed. I also hated the lace boy shorts after wearing them for 10 minutes and realizing they ride up uncontrollably. I wasn’t going to return them anyway because there is a five dollar restocking fee even with tags on. I am throwing both items away. I just donated $100 to the company. Thought others might want to avoid the same mistake.

Low quality, washed it once and it is ripping off. Customer service is always very terrible and irresponsible. Will not make another purchase

It took almost a month to receive the dressing gown I ordered. I did not like the fabric or color. I returned the gown immediately and was charged $9. I will not order from this company again.

Incredibly overpriced for low quality. I purchased the LUXE SHANGRI-LA CHEMISE in pink. Though the fabric ois soft it is thin and qwill not last. The straps are flimsly also. Worth about $24to $30 not $130! Real rip off. I have not been this badly ripped off in years.RETURNING

I own a crazy number of Natori 2 piece pajama sets AND not for sleeping. I wear them for lounging, entertaining, gardening, to the beach, shopping, studying. Comfort is everything and I'm a bit of a homebody. So you might wonder why the 3 star rating? The fabrics are pretty damn good and washable. Nice against the skin, the polyester and the rayon hold up well, but it's everything else. The first 5 PJ tops all had the broken buttons. I don't know if they were machine sewn believe me I complained to NATORI why am I always changing buttons on new PJ's? The button holes, the mechanisms just are not functional. I kept wondering how they passed inspection to even get fabricated? Dumb tassels on the draw string pants that came off immediately in the wash. The mentality of this company is perplexing. They should be able to do pajamas in their sleep. They have their own factory in Taiwan so they shouldn't have these kinds of issues. I imagine an addiction to complication. Even pajama making ~ their bread and butter, if we can just stick to that for a moment. Instead of one line they have 3 that I know of. The JOSIE is the cheapest, arguably to appeal to college students like me. The last two PJ's I bought were from JOSIE and they sucked. Cute fabric, at least the picture was. In person cheap, thin, a crusty metallic surprise one had gold the other silver (not visible in pictures), which would have been fine if they had at the very least fabricated it right. The sizing was completely off. The arms were too narrow not balanced with the chest size. The pants split after one wear. Seriously? I expect their sizes first of all to be uniform across the board. They aren't! JOSIE sizes are smaller which is fine but this is what I mean about Natori making everything more complicated. Then they have their regular NATORI line, which they sell directly and thru different departments stores. The Natori line after how many years in business should have quality pajamas that last. Sometimes it makes sense to buy from the Natori site directly, but only when there is a sale because their shipping prices are not generous. Then they have a third tier available which is 5 times the price of the regular line. Why they don't just stick to making quality and charging a fair price whatever it is I don't understand. The JOSIE pieces I might as well just trash. I don't know why I hold on to them. It seems unfair to pass them on to someone else on Ebay. Big boob and stick arms anyone? Will rip soon. So yeah I'm annoyed because they should have ironed this stuff out. Some of the flowery polyester pieces are just lazy looks for the elderly. Bring on the dragons where is the passion sometimes it just feels like they don't care. This predictable overall unevenness. My recommendation is to make sure you can return. Try it on, try the buttons. Check the size chart. I recommend the underwear, if you haven't tried their cotton BLISS, great quality they have a bit of lace and look sexy even after washing. Don't be put off by the polyester or rayon fabrics of their pjs and caftans, etc, they wash well and breathe in a way that silk doesn't. It was my mistake not to return the last two JOSIE pj pairs I bought immediately. Be prepared to do that. You are doing them a favor, in the long run, by not accepting less than mediocre garments. They can do way better. When they are good they are very very good. Read the reviews, be wary of sales. Buy on sale. Return.