Nanushka Tracking Order Status

I bought a jacket in the Nanushka Budapest store, and after 5 days I have decided to return it, because it didn’t fit well. But apparently there is no possibility to return the purchase after 3 days, which is very strange and not customer-friendly. It should 2 weeks as everywhere else. The consultant gave me a voucher for the same amount, but I didn’t want to buy anything else in the store.

Love Nanushka! Such beautiful and fashion forward clothing. Had to exchange for a different size, customer service was quick and helpful.

Nanushka is not a cheap brand so why behave like one? I ordered a pair of trousers and they arrived in a box for a pair of gloves, folded across the main seam. Intern doing the packing?

I was sent an email by the Nanushka team to write a rating, so here it is: I wanna be very generous with my rating, because I love the brand itself (the designs mostly) and I had a great experience once in the London store. However, I have to say that I would have given a 2 as a rating if we’re talking about the clothes. The Hide jacket is my biggest disappointment in life. The material is awful for a price this high. Even if it was 20x less, the material is still not worth it, my jackets’ necks are crumbling after 1-2 years of use. I’m extremely disappointed so I recommend everyone to avoid the Hide jackets! In addition, EVERYTHING is so overpriced. If it were more affordable, I would probably give the clothes a 4.

I‘ve purchased several items over the years and still love all of them, especially the outerwear pieces (one coat and one jacket). Never had any trouble whatsoever, the packages always arrived neatly and always incuded a note. Nanushka also always does generous sales where you can save a lot of $$$ if you‘re smart.