Mountain Warehouse Tracking Order Status

Ordered a present from Mountain warehouse. Courier lied and said it was delivered, which it wasn’t. Had a web chat with Janice from Mountain warehouse customer service team, and wow so many other firms could learn a lot. After understanding the issues, and looking at the details, I was immediately offered a full refund or would resend the parcel. Not trusting the courier, I asked if it could be delivered to a local store which she arranged for collection in a few days. What a way to turnaround very unhappy customer into one that will now continue shopping with Mountain warehouse. Gold standard,

Very impressed with customer service of Weymouth branch especially the manager John who went above and beyond to ensure my daughter got her favourite shoes sent to our home branch

Awful walking boots Bought a pair of leather walking boots from MW for my daily dog walk of 1- 2 hours; within 3 months the laces disintegrated, and 6 months later the 'leather' instep cracked to become a gaping hole. Great customer service, they were replaced without question - only for the same thing to happen again. I have never seen real leather do this. Previous boots lasted between 5 and 10 years of almost daily use. Again, great customer service. Was advised not to buy leather, opt for fabric boots instead. However, these are even worse: 1. 'Breathable' material actually make your feet sweat and smell 2. On an average English walk, water just soaks through them; 3. After only 3 months of use, I can feel every twig and pebble underfoot. The sole is too soft and pliable for walking. It is almost like wearing moccasins 4. Very quickly the fabric softens, and offers zero ankle support They are comfortable, but absolutely useless for walking. Can't recommend their boots to anyone

The customer service that Keira showed to me was excellent. She gave me good advice on garments, fitting, price etc. Friendly staff, welcoming store.

I shopped here for the first time in Ashbourne and was impressed by the products and the staff. Esta who help me on my return to the shop for an exchange was very helpful indeed. This is a great shop with good products and very nice staff. Well done