MobileHelp Tracking Order Status

Mobilehelp makes it very hard to cancel their services. Our family paid a full year in advance after being told that we would get 2 months free – 14 months of coverage for the price of 12 months. Don’t fall for this ploy! My mother-in-law passed away after 7 months of membership and now we only get credit for the remaining 5 months. Since she died we do not get the extra 2 months of credit. Pay monthly by check. Do not give these people your credit card number.  Our family has a brother that is in need of a fall device so I wanted to get a credit on my account and transfer the equipment to my brother. Can’t be done! They must receive the original equipment back and then my brother can order his own device. We had to box up the equipment, put the account number on the outside of the box, and wait for a shipping label. It took three phone calls and 36 hours to get the shipping label. (another 3 days of paying for the membership) And get this. . .the return address on the shipping label was my mother-in-laws address!    The next step was to wait to get a call from the Accounting Department so they could verify that we wanted to cancel service. Really? The box of equipment was sitting on the desk in the Accounting Department and they still needed to verify that we wanted to cancel service? I never received a call. I called them and confirmed they received the equipment. This delay cost us another 6 days of membership.   It took over 3 weeks, but we finally received my refund. $82.00! I received $82.00 for 5 months of unused service from this company. You wouldn’t believe the formula they use to calculate your refund. It should be illegal.  ABSOLUTE CROOKS