Mitchell & Ness Tracking Order Status

M&N quality is outstanding but just like everyone else has complained about... Customer service is non-existent. The phone number doesnt work and emails just recieve auto-replies detailing no information of value. Its ridiculously frustrating. I Accidentally ordered 2 pairs of the same shorts from the website. I just want to return one or exchange a pair. Have yet to recieve a reply pertaining to obtain a return label or anything. They could at least acknowledge us. Ive been purchasing from them all year.

Their product quality is top draw. But the huge letdown of the company and when I say let down. It bring it from 5 stars down to 2 because their communication is horrendous. They do not offer any customer support. They ignore emails and you can’t ring or webchat them. No way of actually speaking to them. I do believe if they sorted this they would have many many more sales worldwide. Even just general enquiries about a sale they ignore.

Crazy that there are so many bad reviews when I’ve ordered from them at least 10+ times and it has always come thru in a timely manner. No jersey’s can compare to their authentics!

I ordered a $300 Baseball Jersey ($350 with delivery). I was then provided with a FedEx tracking number that said no package traced. Left it a few days and checked again and got the same result. Read the reviews on here and thought the worst. Couldn't get a response from customer service. I did some detective work and found out the tracking number was for UPS and that my Jersey had been stuck in customs as there was duties to be paid. UPS hadn't bothered to contact me or Mitchell and Ness. It eventually arrived today after two weeks. I'm really pleased with the Jersey. I love Mitchell and Ness products and want to buy more BUT you guys have seriously got to up your game and your customer service.

Everything very slow. 7- Sep I made the order, 16-Sep it still no any dispatch email. I sent an email on 18- Sep, the auto reply told me it will taker 5 days to respond . Gods bless me, i received the order on 25- Sep, but no dispatch email or note in between. And the CS replied me i should still wait the order