Miss Selfridge US Tracking Order Status

I ordered a jacket recently and must admit it's one of the more difficult things to get the right fit. It turned up promptly and beautifully packed and although it was a lovely jacket it looked so wrong on me. I packed it up and returned it to the missselfridge.store using the free postage provided - simple! My refund was back in my account within 48 hours. Excellent service will shop with them again.

Not sure why there are so many bad reviews... I love miss selfridge, always have parcels coming with cute stuff :)

Definitely are out of touch with fashion now . Used to have a lot of cute and in style stuff , now it’s kinda boring .

Unbelievable! I’d never have thought that a reputable company would have such issues. Customer service is non existent. I’ve had 2 different orders- one consisting of a coat, that came with a hole and was sent back next following day (24th of November 2020) and the second consisting of two pairs of trousers which I also sent back within a day. I used Hermes and followed all the instructions yet the order has vanished from my online page and no refunds are forthcoming. I also followed up with 2 emails which were due to be responded to within 24 hours, I’ve yet to receive a reply. The phone lines are disabled, how do we get a hold of anyone that works there? I don't understand why they don’t temporarily close the online sales platform and deal with the existing orders and catch up! I wish I would of seen the feedback here on trustpilot before I even thought of ordering anything from MS. It was a big mistake. ( as longer time passes as easier for MS is to say that order got lost/ can’t be found etc and etc). Currently my account states that there are no items awaiting to be returned/ being returned or whatsoever. So the question is - where are these parcels? ( I end up having no money , nor items) I used Klarna payment method for the coat- and even so I told them I’ve sent it back- they still are going to take the second payment soon, as there is no response from MS. I warmly suggest research reviews of any online company you are planning to order from ( despite how reputable they might seem, to avoid any situations like this) It’s really frustrating, because now I end up having no coat for winter ( and based on other people’s reviews- some are waiting several months before they even got a response) I don’t have several months to wait. No matter the issues are - simply communicate to your clients! It’s a two way street- we created a contract that protects both of the sides, so why suddenly I feel that I’m cheated ? If a 0 star rating was possible, I would list that and it is no coincidence that many have had a similar experience. If you want to succeed in business, it is absolutely paramount you deliver a timely service whilst providing good customer service. Update Because I used Klarna for my purchase, I contacted them to explain the situation and ask them not to charge me for the next instalments. They provided me with contact details and within a day my returns were accepted and refunds issued.

Used to love Miss Selfridge and would be my ‘go to’ for new outfits for nights out etc. However don’t know if it’s just me but they seem to do everything now in doll’s sizes. Have some lovely jumpers in at the moment but not everybody always wants to wear ‘cropped clothes’ so some jumpers (apart from the longline ones they sell obviously) which are actually full jumpers would be nice! Going to give up even looking there now and judging by the reviews on here - looks like I’ll be doing myself a favour.