Mineheart Tracking Order Status

Contacted Mineheart as in our house move the little arms and the locking screw off some plate clocks that we’d bought from then had been lost and asked about buying replacement parts. A lovely lady called vanessa sourced them in the warehouse, phoned me back to tell me and then sent them in the post free of charge. What wonderful first class customer service, I’m very grateful. Thank you so much, my clocks are now again complete and can tell the time.

Amazing experience and fast response! John was awesome!

Not too pleased with the wallpaper I ordered, the decorators had issues putting it up partly because an issue with the smooth paper. The customer service experience wasn’t pleasant, with a member of the stuff visibly agitated, not really listening to what I was saying (talking over) and keeping repeating that our builders did a “crappy job”. They offered a 60% discount on a new batch but, given the poor experience, I’ve decided to use a different company.

I ordered a beautiful chair from Mineheart. There was a small issue with the paintwork. I was in touch with Mineheart who immediately sent out a replacement which was perfect. Things happen and it's great when a company responds quickly and effectively. Excellent service and I love my chair.

Incredible customer service! We’d a lot of difficulty in getting our order delivered and the team couldn’t have been more supportive. Delighted with our picture and rug - lovely quality and a little bit different 😍Highly recommend Mineheart!