MakeSpace Tracking Order Status

My initial experience with MakeSpace was pretty good, when they picked up my items. However, upon trying to get access to my property stored with MakeSpace, I was told there would be a month-long delay -- and I'd be charged for the extra time. At no point has MakeSpace indicated such long delays. Their TOS indicates they aim to return property within 72 hours of requests, and my initial conversations with sales and customer support echoed that. But now, without any prior warning (like an email notification, for example) I'm told that I'm unable to access my own property for over a month. This has led me to lose significant money as I have no access to my own furniture and other items, which I needed within a matter of a couple of weeks -- not a month. Considering how unreliable this company is, and the fact they take no responsibility for their failure to provide reasonable service, I recommend using a regular storage company where you have control over access to your unit.

My girlfriend and I recently moved into an apartment together. We had her items (I am posting this review for her) in MakeSpace storage for a few months while we were between apartments. I am giving this 2 stars because the process is convenient (their storage bags that go into boxes, picking it up, delivering it to you, etc) and the movers are very nice. Aside from that, I would not recommend MakeSpace to anyone. I have compiled a list of my reasons below. Items broken: - 2+ mugs - 5+ glasses - glass oil burner - THE TV IS COMPLETELY SHATTERED - the bed frame I would like to note that all items mentioned were packaged carefully and in boxes marked fragile, but obviously that didn’t matter. It’s also worth noting that for items to be eligible under insurance (from my understanding) they need to not be fragile. What is the point of insurance if you can’t insure your fragile items? Other items: - missing our vacuum - missing two of the couch feet - when we got our (first) delivery, they somehow managed to forget the couch and the bed frame, meaning we needed to set up a second delivery for the next day - missing parts from the bed frame So overall, the process is ingenious. However, MakeSpace absolutely needs to work on the execution. We will not be using their services again. Buyer beware. EDIT: Not sure how to respond to MakeSpace’s reply, so I’m putting it in here — Nikola Jelinkova, nikolaj94@yahoo

My 4 boxes were delivered in the timeframe given me. I had packed the boxes myself and when they were returned they were in tact, no damage to the boxes. The delivery went smoothly and the drivers were very nice. I received emails and text messages as reminders, especially on the delivery day. There were texts not only as a reminder but also when the drivers were on their way. I also called to prorate the cost of the month I paid and it was done in minutes. I received an email on the refund before I was off the phone. For my experience Make Space did a great job for me and I would use them again if needed.

They came to pickup my goods on time and even delivered it without any hassle. There were times when I had rescheduled my appointments 3 times but every time customer service people were friendly and helpful. There wasn’t any damage to my goods.

Spacemaker delivery was on time and very professional. They took a lot of car during the delivery and even cleaned up the dirt that was brought into the house. I highly recommend this service