MakeMyTrip Tracking Order Status

I pre booked a taxi in Kerala. The customer service WhatsApp chat was very unhelpful when I had a problem. They told me to use the website to modify my booking but when I was unable to do it through this, I responded again on WhatsApp and they ignored me (despite being online). When I arrived at the station to get my taxi, somebody called me but spoke no English at all. I couldn’t even be sure it was my driver. It took 45 minutes for me to find the driver because we were unable to communicate. The only saving grace was that when I was finally able to speak to customer service on the phone, they spoke good English and managed to help me find the driver by translating on the phone. I have given 3 stars for this reason, and because eventually I did reach my destination. However, I would probably not use this service again or recommend it as it was a stressful experience.

Great experience their services. They are really helpful.

We planned our 5 days trip for my elderly parents to banglore/coorg & mysore. Our travel agent priyanka loyal was helpful from the beginning to smooth our experience as this was our first time booking. Priyank kept me guided throughout payment process & informed about driver detail near the time

I booked 2 long distance taxi rides (300km+) at short notice with MMT through the MMT app after Booking.com screwed up. On both occasions, the cabs were clean with functioning seat belts in front & rear. The drivers were courteous and not wreckless. They arrived well before the allotted pick up time and contacted me directly to confirm pick up details ensuring that we were not left hanging. They stoped for refreshments and toilet stops without having to be asked. The fares were reasonable and I could pay with a UK credit card via the app. The app is user friendly and pricing is transparent. MMT is now my go to app for long distance taxi bookings in India.

My experience with MMT has been quite mixed. The prices shown do not include the taxes. Hence, the additional amount comes in as a surprise at a later time. Also, I generally find that the prices shown after discounts are actually the non discounted prices. However, the app UI and UX is really good. It also offers UPI and other payment options that arent available on Agoda.