Magical Shuttle Tracking Order Status

Nothing magical about this bus ride. Miserable drivers! No help with luggage. Not what I expected from Disney. I would never use again! Waste of £300. Takes forever too!

Leggendo le varie recensioni ero un po' spaventata, ma in realtà io mi sono trovata bene, per questo scrivo la mia esperienza. Ho prenotato due posti dal sito per la tratta Stazione Chessy - Aeroporto Orly nella fascia mattutina. Il bus è arrivato 10 minuti prima della partenza, prevista per le 9.10, per permetterci di salire (c'erano poche persone), per cui abbiamo fatto tutto in tranquillità. Lo shuttle fa il giro degli hotel disney e passa in quella che penso sia un'autostrada (per questo nel momento della prenotazione è indicato che lo shuttle va preso 4 ore prima del volo, perché andando su strada, può esserci traffico, incidenti ecc.). Siamo arrivati in aeroporto alle 10.30 in perfetto orario. Per cui il viaggio è andato benissimo. Unica pecca è che dal sito è possibile prenotare anche la fermata da Val d'Europe, ma in realtà non esiste nessuna fermata alla stazione di Val d'Europe, ma bisogna andare alla Stazione Chessy nella piattaforma O (come indicato nella prenotazione)

Magical shuttle is the best way to get to Disneyland parks and hotels, great experience, great customer service and very comfortable. The staff are friendly and thanks to Newel she has been very helpful and professional. Also my daughter forgot her iPad on the bus while it was charging on the bus and it was handed to us by the nice manager two days later. We were very happy to find the iPad. Thank you very much.

My flight got cancelled, so I tried to contact them for over a month via email, contact form on their website and phone to cancel this shuttle and reschedule it. Their phone number is not working at all and nobody replied to mail/form. //update: on the date of the shuttle i got a whatsapp message to pick me up. I asked the driver if he didnt get any information from the company, that I had to cancel it... he never replied, but i finally got a reply to my 2 month old mail from Magic Shuttle and they gave me a 100% refund.

We bought a return ticket for the Magical Shuttle early 2018 in a packet through the disneylandparis.com. The outbound trip went perfectly, but the returning day we were arriving to DisneyHotel Santa Fe from the parks a last time after our 5 days trip, we got our luggage and we were waiting 18h30 for the bus heading for CDG 2h30 before takeoff, just like directions in several received mails. We found one red bus with "Magical" at the side at that time, but the driver said that he wasn't going to CDG. After waiting 25 minutes we were heading for the reception at DisneyHotel Santa Fe, just to discover that the next bus were scheduled 19h40. We never saw the departure 18h40??? Furthermore the reception said that the next bus approximately would arrive 20h50(!!!) at CDG, and that was way to late with our flight time 21h00. Therefor we were forced to order first a Disney-cab then a normal cab instead. Please be aware that you have to leave the hotel approx. 3h30 - 4h00 before departure.