Luosophy Tracking Order Status

Charged but order cancelled due to 'out of stock', scam

Terrible Experience – Avoid This Company! I had one of the worst customer service experiences ever with this company. It all started when DHL claimed my tracking number was incorrect, delaying my package for days. After finally resolving that, another week went by, and my order wasn’t delivered to my house due to the wildfires in Los Angeles (which seemed like a poor excuse). Instead, they told me to drive downtown to pick it up! To make matters worse, when the package finally arrived at my home, it turned out to be the wrong item. The process to get a return label was a nightmare—requiring me to take countless pictures just to prove their mistake. Once I returned the item, they informed me that the pair I originally purchased was now sold out. Their solution? A weak apology and a measly 10% discount on my next order—like I’d ever shop with them again! Save yourself the hassle and go elsewhere. This company has zero respect for their customers’ time or money.

I was looking for a specific bag for my wife for our wedding anniversary. I checked many department stores and was having a hard time finding it. Until one of my friends referred me to the Luosophy website, oh man, I wish I had known about this website earlier so I would not have wasted time searching for this bag. Luosophy carries the bag that I was looking for for my wife. The price is also very reasonable. Before placing my order, I was a bit skeptical at the beginning. So I sent an email to the customer service at Luosoph. They replied to me in a reasonable timeframe and were able to provide enough information to make sure it was the right product that I was going to order. Although the delivery took a bit over a week to get to my place, but it came perfectly in a nice packaged box and arrived in time before our wedding anniversary. My wife could not be happier anymore after I gave her this bag. The overall shopping experience at the Luosophy website is great.

I bought a pair of boots from the website. The transaction went smoothly and the boots are just perfect. I checked in retail and confirmed they are authentic. I will for sure order from them again.

I was looking for a new bag and stumbled upon this website. I didn’t really see any reviews so I was a little scared but I took the plunge and ordered. The bag came just as described! The packaging was excellent. Everything came wrapped and was 100% authentic. I was so pleased that I ordered another bag! Two new bottega bags. Also, the customer service is amazing. I had questions and they responded to me quickly and with courtesy. I am very happy! Would totally recommend. If you’re reading this and found a deal, I recommend purchasing! The bags come from Italy. Btw, I ordered to the United States.