Lulus Tracking Order Status

Leuke kleding voor een betaalbare prijs, maar je moet niets terug hoeven sturen want dan ben je duur uit!!! Ik zal niet zo gauw meer iets bestellen!!

I recently purchased several dresses from Lulu’s for a wedding I was attending. I am between sizes, so I was having trouble getting a good fit. Lulu‘s has an amazing exchange policy, and I even got to talk to a real human, based in the US, when I needed help accessing it. I had a shipping problem sending back the incorrect sizes (not Lulu’s fault at all- UPS issue) and Lulu’s worked with me and provided above and beyond customer service to help resolve the issue. I will definitely be purchasing from them again. I was incredibly impressed with their customer service. I had been especially worried because I had seen bad reviews, but they proved all of those reviews wrong in my instance.

Don’t buy from their sale. They reserve their right to cancel the order at anytime, so even if you order and pay for it it is not guaranteed you’ll be receiving the product. I would go for a more reliable brand.

I have purchased and returned many many items from lulus recently trying to find items for several different events. Although many items have not worked for one reason or another, the lulus selections have been amazing and that is why I keep returning!

Do not order from Doris Wedding or Hebeos. They are Chinese based companies with ZERO returns and passive aggressive customer service. If you order from Chinese based companies expect to keep the dress. I’m not a conspiracy theorist but I’m assuming these companies must use false accounts to up their ratings because the experience was that horrific and from what I could find was consistent with other low ratings. Lulus on the other hand had amazing customer service. I ordered 6 dresses. I’m wearing 2 (rehearsal dinner and wedding) and returned the other 4 with quick and easy return via prepaid UPS. Refund prompt to my bank account.