London Theatre Direct Tracking Order Status

Extraordinary customer service! The team at London Theater Direct helped me sort out a mistake I may when purchasing tickets for a show. The team, led by James, was so patient, understanding and helpful. They helped me solve my issue, get me the tickets on the right night and in the right area I wanted (I had previously booked a show in error), and did so as a refleciton of their commitment to customer service. I recommend everyone with ticketing needs in London to use London Theater Direct. The team there is phenomenal and truly understands customer service. They turned a potential huge mistake into an excellent experience for me and my family. I cannot recommend them more highly!!

Engaged with Josh who quickly resolved my problem and corrected my booking error which had been totally my fault. He fully explained everything and came to the rescue so a great service

James quickly resolved the problem and resent our tickets via email

Had to change dates due to train strikes. Was easy to arrange and they were quick to process. Frustrating to have to pay £50 admin fee given the cost of the tickets already, but didn’t have a choice as cant risk not being able to get in to London on the day with no trains or tubes running when you’re travelling from hours away.

Great and quick support when I made a mistake booking my tickets.