Lively Tracking Order Status

Agree with other users: Unacceptably poor service to those that need it the most - our seniors! Disconnected after being on hold, only to find out that service hours were "now closed" I will be returning phone. Feel free to look up my phone log, # ending 4085. GOODBYE Jitterbug and Lively. I hope you clean up your act.

Total rip off!! I purchased for my Mom. Soon after receiving, she began getting marketing text messages. This phone was used only for family. Then on two occasions I called her, a recording from Verizon came on saying the phone number was not in service. In trying to reach customer service, I was on hold for over an hour. When the Rep got on, he was trying to figure out the problem. He couldn't figure it out. I asked him about the monthly usage on the bill and he said it was fine. So today, one month later, I called about credit for when the phone was not working and they say it was turned off for over usage, YET they still charged me on my autopay, PLUS over $100 more than the monthly. Complete B.S!! They market to seniors and try to rip them off. READ ALL THESE REVIEWS!!! A 1.3 tells you how terrible and ruthless this company is.

The customer service is abysmal and often hostile. I think they really do not like their customers.