Grund Tracking Order Status

I was looking for the most eco friendly bath mat I could find and found Grund as a recommended product. I ordered a cotton bath mat with a “100% natural rubber” backing. When I got the mat I noticed there were was no information the tag about the backing, so I contacted customer service to ask what the end of life for the rubber was. I was then informed that the backing was polyurethane and told that it was eco friendly (which it is not). I explained that the site advertised the backing as 100% natural rubber and I would not have bought from them if I knew it was a plastic backing. The customer service rep then told me (via a copy and pasted line from the first website that comes up when you search polyurethane rubber) that “polyurethane contains rubbers”. I again explained that polyurethane was not “100% natural rubber” in any definition of the product and requested that the product information on the site be changed as it was not truthful and/or greenwashing as it stood. I did not receive any response to this so as of now I am an unsatisfied customer and cannot recommend this company as behaving ethically. The non plastic part of the product is as advertised which is why I gave 2 stars instead of 1.

Great products. I am very pleased with the bath mat and the 6 piece towel set, as well as the and the sheets I ordered separately. The sheets are the wrong color for my bedroom scheme, and I hesitate to order a different set. My only concern is I've started the process to request a return label, but have not gotten an answer. There are no instructions on the website as to how to do return though there is a 60-day free trial. I will try to call the North Carolina-based phone number again, and continue to email as well as send another request through their chat option.

Great product. Customer service response to online char and email were non-existent.

I absolutely love the Asheville collection of rugs. Nothing else compares! My only slight complaint would be trying to get the two sizes in the same color when I want it. Also, the colors on the website don’t really match reality. I might suggest you post multiple pictures from different angles and maybe even brighter and dimmer light!

This bathroom room is very luxurious and soft. This is the first Organic Bath Rug I have purchased and I am glad I got this one from GRUND.