LITELOK Tracking Order Status

Huge delay, ordered at the start of March from a major retailer (SBS) and now have a shipping date of 30th June for a Core moto 125. Retailer states they haven’t received any stock. May well be a good product but awful service and has already missed several trips I wanted to take it on. If you want it for next season I’d order now…

I ordered in the beginning of the time frame and shipping would start in april. Now we are may 9th and still no update. I mailed to ask order status but no reply yet. They have a communication problem and don't seem to take customers serious. I'm sad to see it this way. They responded to my phonecall. Hopefully the locks are on its way soon (as promised). Update : they arrived 15may. 4 months but I must say worth the wait !

Ordered 4th March for early April preorder delivery, 23 Rd April still no sign informed by customer care they had started delivery but had a backlog from January not great really so went with the equivalent competitor for an angle grinder resistant lock which came immediately such a shame really as had high expectations for the lock also unsure if it was just the wording of their emails. But they came across quite rude probably sick of all the folk emailing asking where their order is

First and foremost there is no other D-Lock this secure and it's for that reason I purchased the X1 for my bicycle. However come on Litelok your kit is awesome, but you instruction videos are beyond appalling. First they are almost impossible to find and when you do they do not show you how to mount the holding bracket correctly to a bicycle, and are so dark as to be next to useless and even if you can view them the demonstrators hands are in the way. As for the key issue too many people including myself have an issue with them. Otherwise a brilliant product let down by quality control issues and garbage instructions.

This is the second LL gold I’ve had and it’s had the same problem after a couple of years use - the key stops unlocking the lock and you have to really work it to eventually unlock it. Today I spent ten minutes panicking as I tried to unlock it again. Once unlocked it was thrown in the recycling. It does deter thieves but the cylinder eventually gives up.