Lighting Direct Tracking Order Status

Great service from Lighting Direct. Fast delivery, quality items. Would recommend, 5*.

Placed an order and was given a delivery date, nothing arrived. Then an updated delivery date was provided. Still, nothing arrived. Sent an email querying the status and was told that they were out of stock and had cancelled the order. If a company can't get these basics right it is a big red flag. Won't be ordering from this company again.

The customer service was amazing, I was a little short on an order because a price went down over Black Friday weekend so my order no longer qualified for free shipping because it wasn't $50+ anymore, a customer care representative helped me (on chat) adjust the price just a tad, & I will never forget that. I was able to order it. :) I also appreciate the fact that even though one of my two items ended up not being in stock, I was refunded almost immediately. Hard to find that kind of customer service anymore. When my other item came in (a sconce), it was absolutely beautiful. When you are stressed out moving into a new house trying to get it together & buying all the things you need, you can't beat a company willing to work with you & work around your busy life. A+++!!! -Crystal

I bought relatively high-priced LED bulbs for tracking lightiing 18-24 months ago. I thought I was buying high quality products, and they claim to last 35,000 hours, so I thought it was worth the premium price. However, they only warranty bulbs for 12 months, and since 75% of my bulbs have failed between 18-24 months, they aren't interested in my business. These lights get used once a day for 10 minutes on a typical day, and used all day for maybe 30 days, so that is under 1,000 hours, so they should have plenty of life left in them. Customer support thought they were pretty old, and thought it was unreasonable that I thought they should last this long. I think they must not be able to do math, since the claimed 35,000 hour lifetime would mean they should be expected to run for 4 years at 24 hours a day....

I purchased a $622 fan which could not be assembled as described. Company agreed to accept return, and received the return with RMA number as required. The company however failed to credit my account. When I called 2 weeks later, they apologized and explained that they failed to link the return to my account, but assured me that the refund would follow shortly. After another 2 weeks and no refund, I called again and this time they blamed their computer for "kicking out the refund" on their system. I am assured that the refund will be issued, but it has taken 3-4 phone calls and undue time to track this. I would be careful to only buy if you are confident that you will not need to return any items. Amazon sells similar items and has trouble free return policy mostly.