Lidl Tracking Order Status

SUMI the cashier!!! Bayonne lidl is always a good experience HOWEVER the cashier SUMI is literally the nicest best I have ever encounter . I’m 56 years old and shopping a LONG time and this woman was so helpful knowledgeable and NICE. I’ll go only here now because of her. She should be praised

Good products cheaper than in most supermarkets. I buy most of my groceries there.

Store opened in 2023 and the layout does not allow for: 1) bread slicer in bakery department 2) packing area along exit wall past cashiers for customers to place groceries in bags to load into cars. Critical for the flow from cashier to exiting store. Cashier area - although there are 3-4 cashier stations, have only seen one open at a time. Is this due to lack of staff in store during open hours? The area for groceries scanned by cashier is small and split in two to allow the first customer’s items to sit for packing while scanning the second customer’s items. This causes a backlog especially when the first customer’s items fill up both packing areas. A) Issue was on 3/28 when woman had so many items that filled both areas and my order had no room to be placed. I helped the woman but she was not finished by the time my order was scanned and paid. My husband was packing our order and then comes third person with groceries. Very confusing as items bunched up and items packing into wrong customer. Can a packing shelf be built like at other stores and have more than one cashier open. B) 4/4/2024 - issue was change to self serve for credit card and cashier serve for cash only. We finished shopping and went to cashier lines for checkout. Was told that process changed (cashier was not happy) and said self service for CC and will open cashier line for cash only. Terrible surprise and awful inconvenience for customer with full basket of items shopping for the family (fruits, vegetables and bread requiring manual lookup or barcode in 2 font and barely visible) when trying to get home and feed family. Customer is not paid to be a cashier or receive a discount. That should be customer choice. Not an option and proceeded to self check out. Area is small and could not figure how to scan rewards card. Called cashier over who also did not know and I had to type in phone number. I have three phone numbers and had to try again. Looked up naval orange and not in chart so found the tiny barcode. Help was not by self checkout because checking out those paying cash. The store has now lost me as a customer because it took 30 minutes for me to check out vs five minutes with cashier. I understand the no frills and bring your own bag and pack. What is the thinking behind penalizing those with credit cards having to check themselves out? Do the cashier machines not accept credit cards now since most people use cards these days. I did find out afterwards that the cashier would also handle debit cards. Will additional staff be hired and the cashiers available for credit cards? Poor experience for this location. I love the products and the brand that has become my weekly stop. Two simple changes would make a difference for customers - packing shelves and live cashier. Thanks and would appreciate a response

The lidl locaked in little river turn pike and old Columbia pike has an issue with the eay prices are posted. Often there is un accuracy between the product and the price. Seems that it is expected the customer to review the check. Today, in the frozen section the price for shrimps did not match with the product. As a result the cashier charged $10 more. The manager, Paul, was unable to recognize that there was a mistake in the display and in the description of the products. It is not the first time happens in this store. The information was misleading and inaccurate. A simple “PR” skills of the manager would have prevented the sent of this review. Kindly, make sure your staff display products accurately and fairly and that the managers like Paul get some PR training. Beyond that i like the store

Being from Europe, I was/am excited about Lidl. Great stores with fantastic employees (in the Raleigh area at least). But Corporate decisions are terrible. Logistics are sucks (often the advertised goods are 'always' sold out), but the most irritating is that they don't have scales (or they removed them from stores who had scales). Lot of fruit is sold per weight and only at the register the price is known. The store managers agree with me, because they also get so many complaint, but corporate management refuses scales. 5 stars if they bring the scales back and improve logistics of advertised goods.