Lexie Hearing Tracking Order Status

So the issue with the hearing aids is the app Have made multiple attempts at locking in a custom setting and it keeps changing settings on its own After 3 support chats waiting for a call back now Seems like a familiar theme

The app keeps changing the volume up and make them too loud. I tried changing all the environments to the same level but it keeps happening. I also tried resetting the iPhone. The left hearing aid will sometimes go out and have to reset it.

Lexie is a very weird company. Superficial gushing but once you've paid the service is chaotic, indifferent or nonexistent. I own two different models - the Lumens and the B2 upgrade. The aids themselves are okay. They repaired the first pair but the same one died again. Now I own the B2s with better sound but an absolutely rotten app. If you buy Lexies, do yourself a favor and immediately ask for the $90 protection plan so you can buy replacements for $350 or half the purchase price because they won't tell you about it - and it's an extremely limited offer too. When you buy aids they'll love-bomb you with "everything ok?" calls but when you actually need help, and you will, it's 'bye! After endless trouobleshooting, the only thing that worked to connect the first app was to delete my account and reenter it. This took numerous special meetings on their end, but it worked! Now the app for the new Bose aids is "unable to connect to server" and after endless repetitive troubleshooting and blaming my device ("go ask someone in your house to use their phone" "but I live alone...") support refuses to delete my account and start again. Now they won't respond to requests for help. I'm stuck with $899 aids and no app which is a mediocrity anyway but necessary to tuning the aids (no battery gauge, terrible controls). The company's internal communications are awful as is their transparency. Be prepared for a struggle followed by silence when something goes wrong - which it will.

While it took a bit to get in touch with them. Messaging them on Facebook did the trick. I talked to Caleb who did an awesome job removing my problem. He was really polite and it ended up being a great experience. Thanks!

The service person I spoke to her name was Jane was knowledgeable and well spoken and knew exactly what to tell me to help her identify my request really great service Tony