Kwik-Hang Tracking Order Status

If I could review it without a star that's what I would have done. I placed an order on a Monday and immediately realized that these would not work for me. There's no phone number to call so I sent an email to cancel. I waited 2 days and heard nothing so I sent a follow up email. I then realized charges had been put through my bank so I contacted the bank and dispute the charge. STILL NO RESPONSE TO EITHER EMAIL. The next day I get an email with shipping info. I called the number I got from the bank and it was a mortgage company!!! So I sent yet a third email outlining the actions that I took and warned that I would take it farther. Low and behold 5 days later they sent an email not apologizing just simply your refund has been issued. I sure hope whichever shark invested in them is aware of their business practices.

I ordered and have 2 quick hang rods. One for my living room and one for my bedroom. I've hung quite heavy curtains on them and have had little bother. It's true the small pins can slip out and don't go in as easily as they should but oak is a hard wood and I dont think they're strong enough for hard woods. The pins do need checked and hammered in now and again I think. The pins could be improved. I like them as easier for me, a single older woman, to put up. It's a great idea just needs some refining. I've had mine for about 5 years.

Terrible product and even worse customer service. These are definitely not meant to support curtains. Possibly just sheers. Nailed in the two end pieces and two middle support brackets and my curtains fell down immediately. The system is fool proof so it wasn’t as if I didn’t nail them in correctly. Reached out to customer service SEVERAL times with a different issue and sadly no response. The thought is good but not well executed.

I think the fact that this place has a 1 star review and an F rating on the BBB says it all. Both are legitimate, verifiable sites. I placed a large order, tried multiple times to ask questions about the order and WHEN they replied they were terribly rude. I asked if they could please expedite the order because I was in a new home without any window coverings and I saw a review (on their site of course) before ordering that said the person got their items really quick. That person DID reply and said they had 3-5 days to get it out to me. I thought they’d still try to get it to me as quickly as they could, especially being a small company. We couldn’t wait that long with our windows wide open. I cancelled the order but they sent it anyway and said they didn’t get the cancellation email. Get a phone number and maybe customers can communicate with you properly. Oh that’s right….your phone would be ringing off the hook with angry people. You’d think someone who worked so hard to get a product out would want to prevent it from failing.

I have ordered three times from Kwik-Hang. The first two orders were very slow in arriving but they did arrive. This third order, placed on November 25, was shipped on December 1. I paid for two day delivery. Today is December 7 and it has still not arrived. Unfortunately, this order was for three sets of brackets so was a larger purchase, that I fear is lost, or was never shipped. I have emailed and have looked for a phone number to call (no number found). This is quite frustrating. I think it is better to put holes in your wall or moulding then deal with this horrible service.