Kosas Tracking Order Status

I had a few questions and issues with my order, and the customer service replied with helpful information and solutions within 48 hours on business days. Very satisfied with the service I received, I would definitely recommend this website

I bought the skin-improving foundation SPF 25 and it’s been ok so far, my skin doesn’t break out. It’s too oily for me though! And the smell isn’t pleasant! It’s not bad but for the price I’d expect it to be better!

I have always had a great experience ordering from Kosas. When I didn't like an item one time, they gave me an immediate refund and I was told to keep the item anyway.

The colors you have are great. The issue is the applicator. It doesn't work after the 4th time. The oil leaks all around the closing... Its leaked into my bag, on my clothes.. Just adjust the applicator and the leaking. I have written several reviews about this.

I'm still using their LipFuel, which is one of the best lip balms I've found. But otherwise I've recently gone from using all Kosas makeup and body products (while honestly never really being satisfied with their performance in terms of effects or lasting application) to replacing all my Kosas products with other options because I've found there's simply better out there now under the "clean" umbrella. I don't get the sense that Kosas is improving their offerings in a competitive way to keep up for "skincare freaks", to quote from their slogan. Even if it was disappointing for me and a sign to shop around (in addition to all the concerning product reviews I've noticed on their site over the past year with pictures of breakouts that have made me feel uncomfortable reordering products), it makes sense that Kosas discontinued the subtle tinted face oil that had brought me onboard as a customer years ago as they lean into products that provide more coverage and their strong suit, which is and probably always has been color options in my opinion. At best I can say Kosas hasn't detracted too much from my skincare other than the body wash being overly drying for me, but their products also haven't really worked to both serve their purpose *and* enhance my skincare (e.g. their deodorant was less irritating than other options but I'm unsure it was better than not wearing deodorant), and their existing makeup line doesn't resonate with me and my more-is-less goals. Only the lip balm has really impressed me with visible effects and been hard to beat (although I have found one significantly more expensive product that's improved my skin in a sustained way rather than me needing to swipe to see a difference). I think the brand slogan could more honestly be 'Healthier products for makeup enthusiasts', which could be OK at a lower price point. Kosas might be less expensive than other "clean" skincare-oriented brands, but it is not inexpensive. Kosas does have great initial color options and easy skin tone matching, which made it easy to stick with them for years out of convenience, but I haven't found their makeup application to be outstanding — so, for me, if the skincare piece doesn't hold up, there's no reason to keep using Kosas once you find another color match. Now that I've put the effort in to find and try other options, I've confirmed my customer experience with Kosas has been mediocre.