J&P Cycles Tracking Order Status

Been doing business for several years and lately they've lost my business. Super late deliveries, horrible packing causing damaged parts. Customer service has become horrible. Unqualified people that stall and mislead and have you going nowhere to resolving a problem. Good-bye J&P Cycles. I'll take my hard-earned money elsewhere!

I ordered a bunch of parts for my 96 road king and they were decent prices, all the gaskets and sensitive parts were packed well, not bent up. Delivery took a bit longer than I'd expected but these days, with shortages and stuff, they do what they can. I'd rather it be late and packed by someone that gave a crap than rushed thru. I've still got stuff coming but this box of parts is as described. I'll buy from em again.

I have been ordering parts from J&P for over 20 years. I have generally been happy with the parts and service. I have returned parts for a refund on occasion without out any problems. However I am very disappointed with my latest order. It's been 15 business days, now they say it will be another 6 business days before they receive it.

The staff is somewhat helpful but their website really sucks.

UPDATE: J&P Cycles contacted me after the review (see below), and has since done right by me for this transaction. Thank you. ORIGINAL REVIEW: I ordered a set of tires from J&P Cycles. Tires cost USD405.98 and I paid in full with UPS international shipping. When they arrived, UPS said that J&P Cycles had declared the value of the tires to be USD752.23 instead - that is almost twice the real value. I therefore had to pay needless extra taxes on them. UPS indicated that they would review and refund if J&P Cycles indicated that they had made a mistake on the value. When I contacted J&P Cycles and patiently explained the situation and requested that they correct the value with UPS, one Jessica M. Replied and did not even take responsibility for the error, and provided some jibberish answer which avoided the issue entirely. No offer of assistance whatsoever was made to correct the value with UPS. On the possibility that she did not understand the issue, I tried explaining the situation again, pointing out again the correct invoice value, and the value which UPS said J&P had declared them to be - the latter figure being clearly arbitrary, wrong and false, and requested for their assistance to correct the figure with UPS. One Paige F. Replied and again did not answer the issue, take responsibility for the error, nor offer any assistance to contact UPS to correct the value. The response from Paige F. Was curt. The problem could have been easily solved if they just contacted UPS to indicate that they had made a mistake. They simply refused. I was therefore left in the lurch by this seller - J&P Cycles - and their two customer service officers, Jessica M and Paige F who provided no customer service at all. Regret ordering from them.