Joss & Main Tracking Order Status

Ordered 2 runner rugs from Joss & Main and they sent me 2 tiny rugs. They are refusing to refund me or send me the correct order that I paid for. Instead they want me to pay for a new box to ship back their mistake in order to receive my refund or order. I have no issues returning their order but would like to be assured I am being refunded for my order not received prior to sending them their orders.

I purchased 4 dining chairs and a bench from Joss & Main and I'm very happy with them! I was nervous about purchasing from a Target/Lowes brand because sometimes the furniture they carry is manufactured pretty cheaply. But we wanted a high quality dining set without having to spend thousands and that's exactly what we got! Everything is well made and very easy to put together. It looks awesome and the chairs are comfortable too! I highly recommend Joss & Main.

Tried purchasing a bed frame and four dining stools during 20% offer. Site kept looping during checkout , wouldn’t proceed to let me enter my cc. Decided to text customer service this morning since it was too late for customer service last night. They would not honor the 20% offer that I had on my items the night before. Instead, offered me a 10% code and tried to tell me it was better than the 20% bc the 20% wasn’t for all items, but that’s a lie because I saw it apply to all of the items in my cart when I was trying to check out. So disappointing.