Jet Set Candy (US) Tracking Order Status

Jet Set Candy has totally won me over! The quality of their pieces is unmatched, and they’ve been the perfect way to capture all my travel adventures. I even ordered a bunch of gifts for the holidays, and let me tell you—the reactions were amazing. The packaging is super fun, and the charms? So detailed and full of personality. Honestly, I’m obsessed. So glad I stumbled across them!

The charms I ordered were cute. The “pearl” necklace looks very cheap. The pearls are not knotted, but rather jammed together so that it doesn’t lie flat. And the paper clip necklace is very very lightweight. Shipping was slow, very slow. I received an email that part of my order was on back order but it didn’t indicate which part. I also had an item on my invoice that I had not ordered. Information about the charms does not indicate that they must be taken to a jeweler to be installed on the necklace(s). You will not be able to wear your items immediately and will incur an additional charge to have a jeweler solder the charms onto the necklaces or bracelets. Response times to questions varied from a day to several days.

Given that 3 out of 5 is average, this is average. The charms themselves are wonderful. Fun, collectible-for every location you can imagine. So for that, the rating is a 5. Customer Service is about a 3.5. Sometimes they are very responsive; other times I haven't heard back from them in days. Shipping recently has been extremely slow. I placed one order 11 days ago and it still has not been shipped, even though all items are in stock. Customer Service has been very apologetic about that, but I am still waiting ..... I realize that this is a small business, but somehow I think they could do better.

Love all of the products. They're great quality and so cute. However, they don't have very good customer service response times. It takes forever to get some products and they don't get back to you very quickly. I've been waiting months for an order and they won't respond to my emails or calls.

I have had many occasions for which I chose to order charms/bracelets/luggage tags from JetSetCandy. I have been nothing but totally pleased with the response. They seem to have something for everyone and every occasion. I am always in awe of how up-to-date they are - e.g. when Covid hit, they came out with a charm of the hand sanitizer bottle and some wonderful "pill" containers and stickers. Every holiday brings a new and extremely clever charm. Their line of luggage tags is so fun to collect - I give them as gifts to my children and grandchildren to commemorate countries they've visited. They become a wonderful remembrance of trips taken. In addition to me giving out gifts of JetSetCandy charms, my children (all 6) are represented by a charm of something special to each one - which have either been gifts to me or gifts I buy myself. I hang them all on one of their beautiful necklaces - thus wearing my "family" around my neck! I know of a friend who wanted to give a gift to each of her bridesmaids - JetSetCandy helped her choose which charms and bracelet to present to each of them - and they arrived overseas in time for the wedding! The packaging for each item, whether bought in store or shipped, is absolutely beautiful. I have saved every box I ever got. I have a couple of graduations coming up and can't wait to pick and choose what each grad will receive to remember the momentous occasion. JetSetCandy is more than a way to amass memories - they are a way to live those memories every time you wear one of their unique items.