Jam Paper & Envelope Tracking Order Status

My paper order was improperly packaged and all of the edges and corners were damaged during shipment. My email (with photos) was completely ignored, as was the second message that I placed on the website. A call to the number finally got a response nearly 4 weeks after my initial order. They wanted me to return the damaged paper and wait for it to be received before they would send a replacement. A month of wasted time just to try to get what I paid my money for.

This was the worst customer service I’ve ever received. First, they messed up the order and then it took forever for them to get back to me after several attempts to get it corrected, then they sent a replacement the slowest way possible without contrition or discount a MONTH later. Just awful experience. No continuity with support, just can’t say enough about how bad this was.

TERRIBLE CUSTOMER SERVICE. All the items I received were not the items I ordered and the reasoning I received from customer service was "oh, those items were out of stock so we sent different items." WOW... I'm shocked they are able to operate as a business.

Positive buying experience: a lot of selection, easy to order, and prices aren't bad at all. Excellent product quality as well. Thanks!

JAM Paper has amazing selection of envelopes of all sizes and colors, excellent customer service and fast delivery of products in well packaging manner. I will definitely use them again & also recommend to my friends.